Louis Mester

Staten Island,NY

Summary

Proven leader and effective communicator, adept at conflict de-escalation and relationship management, honed from experience with New York City Police Department. Excelled in roles requiring integrity and problem-solving, boosting community trust and enhancing store operations at Autobarn. Skilled in report writing and customer service, driving positive outcomes and operational efficiency.

Overview

years of professional experience

Work History

Police Officer

New York City Police Officer

07.2002 - 07.2024

Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Answered emergency calls for help from citizens and business owners.

Assistant Store Manager

Autobarn

01.2000 - 06.2002

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.

Assistant Store Manager of Operations

Strauss Discount Auto

01.1997 - 05.2000

Managed daily store operations to ensure optimal customer service and employee productivity.
Met with customers to discuss service needs and develop effective and practical solutions.
Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.

Education

Associate of Science - Business Administration

Kingsborough Community College of The City University of New York, Brooklyn, NY

01.1997

Skills

Report Writing
Integrity and Honesty
Conflict de-escalation

Relationship building and management
Problem-Solving
Customer Service

Timeline

Police Officer - New York City Police Officer

07.2002 - 07.2024

Assistant Store Manager - Autobarn

01.2000 - 06.2002

Assistant Store Manager of Operations - Strauss Discount Auto