Louis Newton III
Summary
A performance-driven professional, with strong knowledge and supervisory experience in the fields of vendor management, cost-reduction, and negotiation strategies. Skilled with excellent planning and organization along with strong interpersonal and communication.
Overview
18
18
years of professional experience
Work History
Project Coordinator
Mercedees Benz Yankee Bus Line
05.2023 - Current
- Streamline project management processes by implementing new organizational tools.
- Enhance team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Communicate with vendors/customers to discuss and resolve contract terms
- Decrease project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Improve client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Perform technical and administrative support, maintaining and verifying contract documents
Benefits Administrative Senior Associate II
Conduent HR Services (formerly Xerox Business Services)
11.2018 - 03.2023
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions
- Obtained and verified pertinent information for the intake of clients for leave benefits, such as short term disability, maternity, paid family, paternity, intermittent, military and intermittent leave of absences
- Determined eligibility for benefits based on federal and state policy requirements, using Workday, KLG tools and Google support tools to engage vendors
- Processed payments received by clients for imaging and approval
- Trained and developed new hires for improved efficiency in policies, processes and procedures
- Enhanced team performance by implementing effective project management strategies and providing consistent guidance
Benefits Administrative Senior Associate
Conduent HR Services (formerly Xerox Business Services)
09.2014 - 11.2018
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions
- Examined causes and obtained solutions for customer concerns by utilizing company required scripts and standard operating procedures (SOP)
- Assessed customer needs and provided consultation on Health, 401k & Defined Contribution services
- Acted as primary contact for customer calls and chats regarding benefits policies & procedures
- Trained and educated new hires on new policies and procedures
- Managed the flow and response of customer inquiries to ensure customer satisfaction
- Prepared standard reports to track workload, response time and quality of input
Residence Counselor
Catholic Charities
02.2009 - 08.2014
- Counseled clients/patients in a one on one or group setting
- Evaluated the effectiveness of counseling programs and clients' progress
- Assisted clients in overcoming dependencies, adjusting to life, and making lifestyle changes
- Identified problems and moved client towards measurable objectives
- Provided case management & job coaching to clients
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges
- Prepared and maintained documentation according to policy guidelines
Residence Counselor-Manager
Arc of Bergen/Passaic Counties
04.2009 - 09.2013
- Supervised a team of six Support Counselors to provide vital services to individuals who were developmentally disabled and economically disadvantaged
- Ensured program compliance with all agency policies and procedures, department regulations, DDD rules and any other applicable standards
- Investigated and inspected housing units for compliance with housing code and annual state inspections
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management
FedEx Courier/Operations Handler
FedEx Express Inc.
06.2006 - 02.2011
- Increased sales and expansion of services through targeted marketing
- Enhanced customer satisfaction through timely deliveries and professional communication with clients
- Developed strong relationships with clients through dependable service that ensured repeat business
- Trained new hires and current employees to meet quality level performance
- Implemented corporate programs, policies, and procedures in coordination with management
Account Manager
Magnum Marketing Solution
10.2008 - 01.2009
- Consulted with clients to determine customer needs and provide marketing advice
- Managed promotional activities at a departmental level and per account basis
- Coordinated activities of related departments such as sales, finance and research
- Cultivated customer interest in buying a product or service
- Used market knowledge to create competitive, original advertising
Education
Bachelor of Science in Business Administration, Marketing & Management -
William Paterson University
Wayne, NJ05.2014
Skills
- Strategic Planning
- Business Acumen
- Contract & Customer Management
- Problem-Solving
- Decision-Making
- Time Management
- Process Improvement & Optimization
- Logistics Coordination
- Compliance Enforcement
- Vendor Relationships
- Financial Transactions
Timeline
Project Coordinator
Mercedees Benz Yankee Bus Line
05.2023 - Current
Benefits Administrative Senior Associate II
Conduent HR Services (formerly Xerox Business Services)
11.2018 - 03.2023
Benefits Administrative Senior Associate
Conduent HR Services (formerly Xerox Business Services)
09.2014 - 11.2018
Residence Counselor-Manager
Arc of Bergen/Passaic Counties
04.2009 - 09.2013
Residence Counselor
Catholic Charities
02.2009 - 08.2014
Account Manager
Magnum Marketing Solution
10.2008 - 01.2009
FedEx Courier/Operations Handler
FedEx Express Inc.
06.2006 - 02.2011
Bachelor of Science in Business Administration, Marketing & Management -
William Paterson University
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