Field Service Supervisor
International Institute Of Tropical Agriculture
03.2023 - 08.2023
- Led team of up to 20 service technicians in field activities.
- Facilitated communication between office personnel, subcontractors and customers.
- Spearheaded process improvement initiatives to reduce service costs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Created and maintained daily and weekly reports for upper management.