Summary
Overview
Work History
Education
Skills
Timeline
Generic

LOUIS PECOX

National City

Summary

Considerate and experienced customer service professional with over 8 years of experience in healthcare, loan servicing, and roadside support, Proven ability to handle high-stress situations with professionalism and care. Adept at managing sensitive information, resolving customer concerns, and using systems to coordinate service delivery. With strong interpersonal communication ,attention to detail, and a commitment to client satisfaction.

Overview

11
11
years of professional experience

Work History

Medical Support Assistant

Falcontek
11.2024 - Current
  • .
  • Facilitated communication between patients and medical staff to ensure seamless care delivery.
  • Coordinated follow-up care and referrals, improving patient satisfaction rates.
  • Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Managed patient scheduling and appointments, enhancing clinic efficiency.

Customer Service Representative

SMS Assist/ Lessen48
01.2020 - 06.2024
  • Responding to maintenance calls for multiple Property management companies.
  • Dispatching various companies to fulfill maintenance work orders
  • Data Entry and scheduling

Patient Services Representative

Broadpath Solutions
01.2020 - 03.2023
  • Responded to inbound calls from healthcare customers in a call center environment
  • Answered questions regarding appointments, rescheduling, billing and healthcare information
  • Maintained confidentiality and compliance with patient information

Loan Advisor

First Associates
04.2019 - 12.2019
  • Responded to inbound calls from healthcare customers in a call center environment
  • Answered questions regarding appointments, rescheduling, billing and healthcare information
  • Accurately document each customer interaction

Customer Service Representative

Urgent.ly
11.2017 - 06.2018
  • Accepted incoming calls, made outbound calls to service providers for our customers
  • Assisted customers efficiently by resolving emergencies while using high quality service
  • Discussed costs and processed payment accordingly
  • Accurately notate, update, and follow up on member accounts

Collections Representative

Teleperformance
05.2016 - 11.2017
  • Answered inbound calls from customers looking to settle their debts
  • Made outbound calls to past due accounts
  • Negotiated settlements and provided excellent service

Roadside Assistance Operator (Customer Service)

Agero Roadside Assistance
02.2014 - 05.2016
  • Answered high volume of incoming calls
  • Provided customer service and resolved issues and questions
  • Dispatched assistance to customers

Education

Diploma -

Morse High School
San Diego, CA
06.2010

Skills

  • Microsoft Word
  • Customer service
  • Active listening
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Client relations
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Paperwork processing
  • Appointment scheduling
  • Documentation
  • Administrative support
  • Prioritization
  • De-escalation techniques
  • Building rapport

Timeline

Medical Support Assistant

Falcontek
11.2024 - Current

Customer Service Representative

SMS Assist/ Lessen48
01.2020 - 06.2024

Patient Services Representative

Broadpath Solutions
01.2020 - 03.2023

Loan Advisor

First Associates
04.2019 - 12.2019

Customer Service Representative

Urgent.ly
11.2017 - 06.2018

Collections Representative

Teleperformance
05.2016 - 11.2017

Roadside Assistance Operator (Customer Service)

Agero Roadside Assistance
02.2014 - 05.2016

Diploma -

Morse High School

Similar Profiles

CREATE PROFILE