Louis Perez

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Customized wording of job profiles, social media techniques, and website subscriptions.
• Designed, developed, and implemented successful recruitment process to fill more than 50 spots on my floor.
• Distributed employee engagement surveys to identify areas of improvement.
• Recruited top talent to maximize profitability.
• Passed on and trained all associates as they were able to be on actual sales floor.
• Worked with Owner to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Fostered positive work environment through comprehensive employee relations program.

• Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Created lasting relationships with guests that built loyalty and drove hotel revenue.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

I was the face for a dual property for the A-Loft/Element Brand. I managed sales force, Wednesday event wine nights, ballroom events, food & beverage. Full service hotel with the exception of vallet parking due to Covid-19.

• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations, employee evaluations, and contract details.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Developed and implemented strategies to increase sales and profitability.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

This Hotel was a renovation project for me as far as the G.C. I worked with an interior designer from Wynham Hotels. A lot of the hotels amenities were not opened and my job was to get them into operation conditions and be re-opened to that location to improve/drive sales. I also stepped into becoming the Temporary G.M. for the property. Adjusted staffing turnaround & maintenance/ flipping room issues to get them back to the proper order to be booked and added to hotels reservations. I created a positive uplift to the teams moral of the staffing and also gave them proper wages that ownership approved on.

• Specialized in CVICU
• Trauma-1 Certified
• Able to make quick decision for patient's best care practices without doctors' approval
• Cath-lab specialist.

Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners and verifying interventions to meet patient's treatment goals. Developed and adapted individualized treatment plans according to patient recovery goals. Educated patients & families on treatment strategy skills and at-home care. Trained and mentored appropriate follow through fast paced work environment to new floor RN's on the best practices, hospital policies and standards of care. Prepared for HIPAA and Joint Commission reviews, making the required brochures/pamphlets available to patients in all clinics. Monitored and managed various treatments and care interventions, including IV administration, wound, ostomy care and catheter insertion. Delivered High-Quality & Compassionate treatment to indigent and low-income patients. Imparted medical, operational & patient care knowledge to junior nurses to maximize performances & quality of team operations. Administered medications, tracked dosages and documented patient conditions. Inserted & managed central, arterial and PICC lines.

Assessed data and information to check entries, calculation and billing codes for accuracy. Audited, cash & credit card transactions daily and reset register for the followings day operations. Completed full day shift computer backups, checked for viruses and updated programs. Managed inventory of keys, linens each day to conclude an audit report. Coordinated with guest services & concierge team to meet the guest request and or needs. Directed & trained new staff on procedures, service standards, productivity, mentoring and motivation. Generated daily, weekly and monthly reports to close out day and meet ownerships/brand objectives. Analyzed all payments and created detailed reports to identify and suggested remedies to supervisor in the areas for improvement. Maintained current understanding of stat and federal accounting procedures to prevent any legal or compliance issues. Processed end-of-day operations paperwork using Opera system, verifying deposits and rectifying discrepancies. Complied financial data including compliant ledger and journal records to make the proper pass on to hotel team. Worked both Holiday Inn & Candlewood Suites.

• Training Manager for all new locations
• Ran all store meeting and special events/ holidays
• Scheduling
• Coaching/Counseling with associates
• Ran all shifts and taught lower management how to run an efficient shift

Provided leadership & direction for employees, supervising activities to drive productivity and efficiency. Produced monthly sales and performance reports, supporting operational planning & strategic decision making. Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and the necessary inventory levels. Mentored staff to enhance skills and achieve daily targets, using hands-on motivational leadership skills. Evaluated employee performance & developed improvement plans. Maintained positive work ethic, moral and commitment to providing excellent service to improve operations efficiency & customer satisfaction to abide by mission purpose statement. Analyzed trends, identifying consumer demand & forecasting seasonal trends.

• Hired, Trained and onboarded all new LVN's, MA's, Phlebotomist, and MRI techs
• Dealt with patient care and troubleshooting for doctors recommended plan for best care for patients
• Assisted DR
• Sorin and partners between both clinics and transferring patients for night studies
• Being the leading example of the company for both offices (Plano/Frisco).