Louis Rivera
customer service
Covina,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills. Looking to transfer over to a Sales Development Representative role.
Overview
14
14
years of professional experience
Work History
Professional Barber
Original Clip Joint Barbershop
Covina, CA
03.2010 - Current
- Customer Relationship Building
- Maintained a loyal client base of over 45 customers, resulting in a steady stream of repeat business and referrals. - Communication Skills
- Effectively communicated with clients to understand their preferences and provide personalized services, resulting in a high customer satisfaction rating of 91%.
- Attention to Detail
- Demonstrated precision and attention to detail in executing various haircut styles, ensuring customer satisfaction and positive feedback. - Sales and Upselling
- Consistently recommended and sold hair care products, resulting in an increase of product sales by 16% over a 2-month period. - Adaptability
- Adapted to evolving styles and trends, staying up-to-date with the latest industry techniques and tools, ensuring clients received modern and desired looks.
- Team Collaboration
- Collaborated with colleagues to create a positive and efficient work environment, contributing to a cohesive team dynamic.
- Problem-Solving
- Resolved customer concerns and requests in a timely and satisfactory manner.
- Client Education
- Educated clients on proper hair care and styling techniques, fostering trust and long-term client relationships.
- Record Keeping
- Maintained accurate client records, ensuring personalized services and preferences were consistently met.
Sales Development Intern
Course Careers
2022 - 2023
- Conducted basic market research to identify customer needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Conducted market research to identify potential opportunities and understand customer needs.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Utilized SalesForce CRM to manage sensitive client information and update existing and new client profiles.
Education
Certificate - Ground Work For Success in Sale’s Development
12.2022
- Continuing education in Sales Development Representative
- Finished with a 93% rate of the course.
Certificate - Sales Development Representative
01.2023 - 04.2023
The Sales Development Representative (SDR) module focuses on equipping students with essential skills for prospecting, lead qualification, and initial customer engagement. Topics include effective communication, lead generation techniques, and CRM tools. Students learn to identify and nurture potential leads, ultimately contributing to a robust sales pipeline.
Skills
- Prospecting and Lead Generation
- Actively sought out new clients through word-of-mouth referrals and social media marketing, resulting in a 30% increase in new client acquisition over six months - Effective Communication
-Demonstrated strong communication skills by effectively understanding and delivering on client preferences, resulting in a 91% customer satisfaction rating - Active Listening:
- Practiced active listening to discern client needs and preferences, leading to personalized recommendations and a 25% increase in upsell of grooming products - Time Management:
- Managed a tight schedule, efficiently serving an average of 8-12 clients per day while ensuring high-quality service and client satisfaction - Resilience and Persistence:
- Handled challenging client situations with professionalism and grace, turning dissatisfied customers into loyal, repeat clients - Goal-Oriented and Results-Driven:
- Consistently met or exceeded monthly sales targets for recommended products and services, resulting in recognition as the top revenue-generating barber in the salon
- Team Collaboration:
- Worked collaboratively with fellow barbers to create a positive and efficient work environment, contributing to a cohesive team dynamic and improved customer experience - Adaptability:
- Stayed updated with the latest hair trends and techniques, demonstrating an ability to adapt to evolving styles, ensuring clients received modern and desired looks - Problem Solving:
- Resolved customer concerns and requests in a timely and satisfactory manner, resulting in a 95% customer complaint resolution rate
CRM and Sales Tools Proficiency:
- Utilized salon management software to track client preferences and maintain accurate records, ensuring personalized services and preferences were consistently met
- Market Knowledge and Awareness: -Stayed informed about industry trends and popular styles, allowing for informed recommendations to clients seeking the latest and most fashionable looks
- Client Relationship Building:
- Cultivated a loyal client base of over 88 customers through exceptional service and personalized recommendations, leading to a steady stream of repeat business and referrals
Accomplishments
- Generated substantial revenue growth: Consistently exceeded sales targets by developing and implementing effective sales strategies, resulting in a 20% increase in monthly revenue.
- Expanded customer base: Successfully prospect and nurtured leads, resulting in a significant increase in new customer acquisitions and expanding the client base by 18% within a specified timeframe.
- Built strong client relationships: Demonstrated exceptional customer service skills and maintained long-term relationships with key accounts, leading to a high customer retention rate and positive word-of-mouth referrals.
- Streamlined sales processes: Identified areas for improvement in the sales cycle and implemented efficient systems and workflows, resulting in a 15% reduction in lead-to-sale conversion time.
- Exceeded customer satisfaction goals: Maintained a high level of customer satisfaction by promptly addressing concerns, resolving issues, and ensuring a positive customer experience throughout the sales process.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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