Summary
Overview
Work History
Education
Skills
Timeline
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Louis Romero

New York,NY

Summary

Accomplished Systems Operator with a proven track record at Mitsubishi UFJ Trust and Banking Corporation, enhancing system security and efficiency. Expert in operating system expertise and incident response, I significantly streamlined IT support processes. My teamwork and collaboration skills led to a marked improvement in cross-departmental projects, ensuring optimal system performance and customer satisfaction. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

26
26
years of professional experience

Work History

Systems Operator

Mitsubishi UFJ Trust and Bankning Corportion
02.2008 - 07.2024
  • Partnered with system administrators to maintain operating system and application patch levels.
  • Provided technical hardware/software support for the IBM AS400 system, using Windows Environments.
  • Responsible for closing End of Day, Daily, Monthly and Quarterly generation/distribution of Nightly reports.
  • Maintained network users, mail accounts and directories to optimize network security.
  • Troubleshot system stoppages and determined best course of action to maintain system up-time.
  • Liaised with groups to assist in escalations and incident response, triage and resolution.
  • Monitored system and application availability and performance information to support efficient operation.
  • Streamlined communication between departments through the implementation of an effective ticketing system for IT support requests.
  • Documented processes and procedures for knowledge sharing among team members and future reference.
  • Participated in disaster recovery planning exercises to safeguard against potential system failures or data loss incidents.
  • Wrote and updated detailed technical documentation for software applications.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Collaborated with other departments to identify and solve software issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Supported efficient use of available computer terminals and network access by coordinating schedules.
  • Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.

Computer Operator

Yonkers Board of Education
12.2002 - 09.2007
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Processed requests for service from internal and external customers.
  • Maintained spreadsheets of data across multiple systems.
  • Responsible for processing payroll, that includes printing checks and reports.
  • Proof reading reports and distribution to departments.
  • Verification of daily tape backup.

Computer Operator

Delta Natinal Bank and Trust Company
02.1998 - 08.2002
  • Generated reports covering details about data, system operation, and error monitoring.
  • Provided technical hardware/software support for the IBM AS400 and Windows-NT.
  • Copying and downloading files through LAN & WAN for file maintenance.
  • Nightly processing of reports for generation and distribution.
  • Verification of daily tape backup.
  • Helpdesk and Administrative assistance duties.

Education

Associate of Applied Science - Electrical Technology

Bronx Community College of The City University of New York
The Bronx, NY
06.1985

Skills

  • Customer Support
  • System monitoring
  • Software Installation
  • Data Center Operations
  • Incident Response
  • Hardware Installation
  • Operating System Expertise
  • Virtualization Technologies
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Equipment Maintenance
  • File Maintenance

Timeline

Systems Operator

Mitsubishi UFJ Trust and Bankning Corportion
02.2008 - 07.2024

Computer Operator

Yonkers Board of Education
12.2002 - 09.2007

Computer Operator

Delta Natinal Bank and Trust Company
02.1998 - 08.2002

Associate of Applied Science - Electrical Technology

Bronx Community College of The City University of New York
Louis Romero