Jennifer Samuelson

I am in charge of 147 employees timecards and payroll. I am in charge of making sure that all department, safety, and compliance trainings are completed on time. I perform drug tests for perspective new hires, and perform the paperwork side of hiring. I conduct orientations on a weekly basis. I keep track of associates attendance and report to management when someone is due for documentation. I am also in charge of maintaining of all employee spaces.

• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• In charge of weekly inventory adjuvants and other inventory reports.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Informed customers about special promotions and provided detailed information for various products.
• Responded to customer calls and emails to answer questions about products and services.
• Provided training and support to new associates to help provide high-quality customer service.
• Handled billing and payment issues following guidelines, resolving disputes properly.
• Provided customer feedback to management and identified areas of improvement for products and services.