Louis Roundtree
Summary
Experienced Admissions Manager and motivational leader with a superior understanding of staff performance improvement and development. Successful at providing comprehensive support and direction for a smooth admissions process. Committed to coordinating and and building relationships with all stakeholders to have a cohesive definition of success as an organization.
Overview
23
23
years of professional experience
Work History
Admissions Manager
Springboard
08.2022 - 01.2024
- Directly supervised and developed a team of 10 Inside Sales Representatives (ISRs) in their role of screening, qualifying and facilitation through enrollment prospective students into tech education bootcamps in partnership with over a dozen University partners
- Set a record $1.9 million in revenue for January 2024
- Met or exceeded expectations on review monthly for 2023
- Developed and delivered ongoing training to staff
- Contributed to all pre-enrollment communications content and strategy.
Inside Sales Representative
Springboard
03.2020 - 08.2022
- Responsible for the evaluation of potential students, making recommendations and coaching them through the admissions process
- Enrolled 1000 Students in 30 months - 2nd out of 3 to have achieved
- Consistently top 3 Performer for over 2 years
- Promoted to Sr Rep in my first year of employment.
Admissions
Trilogy (2U) Education
06.2017 - 10.2019
- Responsible for the evaluation of potential students, making recommendations and coaching them through the admissions process
- Developed a comprehensive 2 year ongoing training and coaching program to better develop and retain staff.
Assistant Director of Enrollment
Cultural Experiences Abroad - CEA
04.2016 - 06.2017
- Oversaw and developed an enrollment team of 11, grown from 6, with responsibility in recruiting, training and coaching to the highest performance
- Restructured the advising process including the development of a comprehensive contact strategy
- Significantly improved contact, conversion, & retention percentages
- Led the team to record enrollment numbers for the last two consecutive sales cycles
- Coordinated with other departments to improve processes, communication and coordination
- Created and co-created marketing content and campaigns
- Utilized data analysis to drive performance and forecasting.
Admissions
Grand Canyon University
03.2014 - 04.2016
- Responsible for the evaluation of potential students, gathering enrollment paperwork for processing and mentoring new students through their first course
- Matched team Enrollment record January 2015 and August 2015, Appointed Team Leader, performed multiple trainings for staff and management.
Director of Admissions
Independence University
08.2012 - 11.2013
- Supervise and Develop 5 Asst.Dir, 50 Admissions Counselors, and 5 Student Advisors
- Develop short and long term tactics, strategies and policies to improve performance
- Authorized to interview, hire and fire staff
- Provide detail analysis of team and individual performance
- Make presentations to, and perform group trainings with, center and remote staff
- Increased Production 28% year to year in 2013
- Reduced attrition from 110% to 60%.
National Corporate Sales Recruiter
Heartland Payment Systems
09.2011 - 10.2012
- Recruited for 100% commission sales positions
- Top performer on team in overall hires as well as candidates submitted
- Team increased net hires nationally by 273% within first 2 quarters, an average net gain of 39 hires quarterly
- Made 80-100 calls daily
- Recruiting both passive candidates as well as those actively searching
- Performed phone and in-person interviews with candidates
- Worked closely with 10 Regional Directors and 52 Sales Managers nationally to improve recruitment, onboarding and training process
- Submit 30+ candidates monthly.
Director of Education
ATI Enterprises/Arizona Automotive Institute
04.2010 - 11.2011
- Supervised 65 instructors, 10 office staff and 1350 students
- Report on overall student attendance and retention, make determinations regarding any disciplinary or student performance issues
- Observe report and provide training to instructors on classroom performance
- Anticipate and determine trends of attendance and retention develop procedures to handle them
- Oversee Student Services operations and application
- Reduced student dropout rate to 3.84% of population through implementation of advising program
- Reduced student probation rate to 2.4% of population through early intervention
- Facilitator and trainer for 'PX2- Pathway to Success' from the Pacific Institute.
Lead Student Advisor
ATI Enterprises/Arizona Automotive Institute
05.2009 - 04.2010
- Meet with and advise students regarding any issues that impact them with regard to the completion of their program
- Additional focus on high risk student groups to increase retention
- Develop community resources for students to utilize
- Work and confer with instructors to seek options for opportunities for success for students
- Train and monitor advising staff and processes
- Named 'Employee of the Year' 2009.
Re-Entry Coordinator
ATI Enterprises/Arizona Automotive Institute
07.2008 - 05.2009
- Contact and evaluate dropped students for return to active status in school
- Track progress of said students and meet monthly budgets for recruitment and retention
- Named 'Retention Specialist of the Quarter' 1st Quarter 2009.
Enrollment/Management
Apollo Group (University of Phoenix/AXIA College)
07.2003 - 05.2008
- Responsible for the evaluation of potential students, gathering enrollment paperwork for processing and mentoring new students through their first course
- As a manager I was responsible for hiring, and ongoing training and supervision of a team of 15 enrollment counselors
- Promoted to team lead after my first quarter with the team
- Promoted to Manager of a team in the new Axia Online division
- Received the Silver Award for performance for QTR 1-FY2004
- Asked by my AGM and Director to train managers and provide direction for the department
- Work with teammates on an individual basis to improve skills
- Utilized as a mentor for other teams new team members
- Finished in the top 5 for the first MIT competition
- Record holder for highest enrollment in a single month, July 2004.
Finance Advisor
Apollo Group (University of Phoenix/AXIA College)
01.2001 - 07.2003
- Responsible for the administration and processing of Financial Aid and other payment options for a team of 300 students
- Successfully mentored four individuals for this same position
- Frequently requested to participate in the group Q&A portion of FA training
- Frequently assigned additional duties by my manager such as: Double and triple covering for other teams, Running the weekly team meeting, Assisting in the development of the skills of other team members, Handling escalated student issues, Assuming Leadership of the team in her absence, Creating the weekly performance slide for the team.
Education
BSB/M -
University of Phoenix
Skills
- Customer Service
- Communications
- Interviewing Techniques
- Client Retention
- Performance Metrics & Analysis
- Recruitment/Hiring
- Team Building
- Leadership
- Crisis Management
- Instructional Planning
- Student Relationship Development
- Sales
- Interview Tactics
- Employee Supervision
- Policy Creation
- Performance Monitoring
- Employee Development
- Process Improvement
- Staff Management
- Decision-Making
- Employee Coaching and Mentoring
- Idea Development and Brainstorming
- Managing Operations and Efficiency
- Goal Setting
- Performance Evaluations
- Problem Resolution
- Galaxy
- MS Office Suite
- Lucent
- Vantive
- Campus Vue
- Hubspot
- Salesforce
- Oracle
- Osiris
Hobbies and Interests
- Science
- History
- Performing Arts
- Photography
- Cooking
- Reading
- Research
- Writing
- Singing
Timeline
Admissions Manager
Springboard
08.2022 - 01.2024
Inside Sales Representative
Springboard
03.2020 - 08.2022
Admissions
Trilogy (2U) Education
06.2017 - 10.2019
Assistant Director of Enrollment
Cultural Experiences Abroad - CEA
04.2016 - 06.2017
Admissions
Grand Canyon University
03.2014 - 04.2016
Director of Admissions
Independence University
08.2012 - 11.2013
National Corporate Sales Recruiter
Heartland Payment Systems
09.2011 - 10.2012
Director of Education
ATI Enterprises/Arizona Automotive Institute
04.2010 - 11.2011
Lead Student Advisor
ATI Enterprises/Arizona Automotive Institute
05.2009 - 04.2010
Re-Entry Coordinator
ATI Enterprises/Arizona Automotive Institute
07.2008 - 05.2009
Enrollment/Management
Apollo Group (University of Phoenix/AXIA College)
07.2003 - 05.2008
Finance Advisor
Apollo Group (University of Phoenix/AXIA College)
01.2001 - 07.2003
BSB/M -
University of Phoenix