Louis Ruiz-Soto
NJ
Summary
Motivated professional with customer service and sales experience, skilled in building relationships and understanding customer needs. Strong communication, interpersonal skills, problem-solving, and time management abilities. Known for reliability, adaptability, and a quick learning capacity.
Proactive and goal-oriented, with a commitment to team success and continuous professional growth. Organized, dependable, and effective at managing multiple priorities. Ready to contribute to organizational objectives with enthusiasm and a positive attitude.
Overview
10
10
years of professional experience
Work History
Sales Lead & Event Coordinator
REI
09.2021 - 03.2024
- Demonstrating a positive, Enthusiastic attitude
- Present and promote memberships
- Understanding customers needs & recommending products
- Provide excellent customer service through product knowledge
- Keeping update with product training
- Visual merchandising
- Curated flyers for events.
- Oversaw event registration process by collecting and tracking attendee information.
- Coordinated schedules and timelines for events.
- Developed and distributed event surveys to gather feedback and assess event success.
- Evaluated post-event feedback to identify areas for improvement and implement changes accordingly.
- Delivered exceptional customer service pre-, during-, and post-event, addressing any concerns promptly.
CSR
Bank Of America
08.2019 - 11.2021
- Demonstrated a positive, Enthusiastic, friendly attitude when interacting with customers.
- Delivered exceptional customer service by creating a welcoming, positive experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by presenting and promoting products and services based on individual customer needs.
- Provide excellent customer service through fast and accurate transactions
- Making sure customer information stays secure & confidential
- Setting appointments to meet sales goals
- Answering phone calls.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
- Participated in training programs to enhance product knowledge and customer service skills.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Store Manager
Champs Sports
05.2018 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer requests for products, services, and company information.
- Assisted customers with proper outfitting.
- Unloading shipments
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new employees on operating procedure.
- Opened and closed the store. Counted registers, made deposits, and stored and filed all daily paperwork.
Sales
Honda
10.2017 - 04.2018
- Consistently demonstrated a positive, Enthusiastic attitude
- Building trust & maintaining a positive customer relationship.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Completed registration paperwork and sales documentation.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Expanded dealership''s clientele through targeted outreach efforts, including cold calls, email and social media engagement.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Prepared purchased vehicles and completed final delivery checks.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales
Chrysler Jeep Dodge Ram
02.2014 - 10.2017
- Consistently demonstrated a positive, Enthusiastic attitude
- Building trust & maintaining a positive customer relationship.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Completed registration paperwork and sales documentation.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Expanded dealership''s clientele through targeted outreach efforts, including cold calls, email and social media engagement.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Prepared purchased vehicles and completed final delivery checks.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Certificate - IT Support
CompTIA ITF+
Online 11-2024
High School Diploma -
Lawrence High School
06.2013
Votech Diploma -
Mercer County Technical School
06.2013
Skills
- Bilingual
- Critical Thinking
- Active Listening
- Customer Focus
- Problem-solving abilities
- Call center experience
- Microsoft Office Suite
- Smartphone Proficiency
- Computer & Tablet Proficiency
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Lead & Event Coordinator
REI
09.2021 - 03.2024
CSR
Bank Of America
08.2019 - 11.2021
Assistant Store Manager
Champs Sports
05.2018 - 09.2021
Sales
Honda
10.2017 - 04.2018
Sales
Chrysler Jeep Dodge Ram
02.2014 - 10.2017
High School Diploma -
Lawrence High School
Certificate - IT Support
CompTIA ITF+
Votech Diploma -
Mercer County Technical School
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