LOUIS SEGUNDO
Pearland
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
15
15
years of professional experience
Work History
General Manager
The Original Chop Shop
11.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and inventory
- Managed a diverse team of professionals, fostering a positive work environment and high employee morale
- Developed and implemented strategies to increase sales and profitability
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
District Training Manager
First Watch
11.2021 - 11.2023
- Enhanced employee performance by developing and implementing comprehensive training programs within my stores
- Fostered growth and development of future leaders
- Developed customized training plans for individual employees, addressing specific skill gaps and promoting career growth
- Trained new hires to perform cross-training exercises with experienced workers.
General Manager
Cava
04.2016 - 11.2021
- Led team to a 45% sales growth in four years while consistently growing sales 40-50% over LY
- Maintained cost of goods at or below 26.5%
- Grew and fostered strong relationships within the community
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Drove year-over-year business growth while leading operations
Executive Kitchen Manager
Joe's Crab Shack
01.2014 - 01.2016
- Led team to see sales growth 17% - 52% over LY within two locations
- Managed quality expectations with kitchen team
- Led bar team to see sales growth of 17% - 43% LBW vs LY within last two quarters of the year
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Motivated staff to perform at peak efficiency and quality
Restaurant Manager
Spring Creek BBQ
01.2010 - 01.2014
- Trained team to follow company recipes, guidelines, and safety & sanitation
- Managed LBW inventory with less than 1% loss
- Led team to maintain bar sales percentage to rank within top 10 out of 130 units
- Carefully interviewed, selected, trained, and supervised staff
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
Education
AAS - General Studies
Alvin Community College
01.2012
Skills
- Scheduling
- Inventory Control
- Operations Management
- Kitchen Management
- Labor Cost Analysis
- Event Planning
- Catering
- Profit & Loss
- Food Safety
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
The Original Chop Shop
11.2023 - Current
District Training Manager
First Watch
11.2021 - 11.2023
General Manager
Cava
04.2016 - 11.2021
Executive Kitchen Manager
Joe's Crab Shack
01.2014 - 01.2016
Restaurant Manager
Spring Creek BBQ
01.2010 - 01.2014
AAS - General Studies
Alvin Community College
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