Louis Serrano
The Colony,United States
Summary
Leader in development, implementation and management of material handling and logistic solutions who take pride in the ability to motivate, energize and lead to successful outcomes. Forward-thinking and resourceful professional with excellent relationship building and team leadership abilities who thrives in dynamic and challenging environments. !!!!!Experienced Plant Manager adept at improving output, maximizing quality and boosting employee satisfaction with hands-on management style. Recognized as effective business manager and motivational leader. Successful manufacturing management career spanning [Number] years.
Overview
17
17
years of professional experience
Work History
Plant Manager Chep Pallecon North America
CHEP
08.2020 - Current
- Drive innovation, market share growth and customer service by engaging our partners - both internal and external - to thoroughly understand supply chain opportunities
- Achieve financial goals by managing productivity, quality and customer service standards
- Coach personnel to model the values and culture of the company
- Communicate effectively with customers, employees, peers, and senior management
- Collaborate with company network to maximize knowledge of core competencies and best practices
- Responsibility for ensuring safety, accounting and hiring policies and procedures are known and adhered to by managers and staff
- Determine efficiencies and inefficiencies in business practices and demonstrate cost effect to business
- Serve as a resource to the Director and Regional Manager for special projects, and deliver the overall vision of the Region
- Maintain production facility standards, conducting inspections, determining and coordinating maintenance requirements
- Support implementation of changes in production methods and equipment to improve efficiency in manufacturing processes
- Manage all customer complaints
- Conduct annual mock recalls per customer specifications
- Manage all aspects of plant documentation, trend analysis and reports
- Manage Pest Management Company
- Monitor GMP and Food safety programs
- Enter payroll in Kronos
- Quality testing by Titration
- Ensure all company policies & procedures (SLA's & SOP's) are adhered to & implemented by staff
- responsible for the GAP, SEMP & Environmental requirements & audit results
- Report on all Plant KPI's & compile monthly reports
- Maintain rapport with customers and vendors
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Analyzed production data and prepared reports for senior management.
- Championed sustainable practices throughout the facility, implementing waste reduction strategies and energy-efficient technologies.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
Operations Manager
Nickey Warehouse
06.2019 - 07.2020
- Administered, coordinated, and managed all inventory and logistics for 3PL company
- Maintained inventory control records in SAP
- Monitored stock movement, min/max levels, shipping/receiving, budgets, invoicing, finance and inventory forecasting
- Ensured compliance with OHSHA regulations involving HazMat storage/handling
- Implemented and ensured all company policies & procedures (SLA's & SOP's) were adhered to by staff and 3rd party contractors
- Promoted and drove a culture of Zero Harm
- Recruited, motivated and developed subordinates and ensured a success plan was in place
- Developed a motivated and productive workforce through effective people management and communication skills
- Developed, implemented and managed processes to drive efficiencies and cost reductions
- Managed plant costs and production
- Ensured highest physical throughput meeting company objectives
- Reported on all plant KPI's and compiled monthly reports
- Stock management
- Highlighted areas of risk and managed variances to ensure the prevention of any stock losses
- Participated in regular stock audits
- Supervised all quarterly and annual stock-count audits and resolved queries
- Developed and implemented quality systems to ensure customer quality standards were met
- Conducted quality audits
- Followed up and resolved all customer complaints
- Ensured all electrical and mechanical equipment were operating in strict accordance with Government & Company Rules and Regulations
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Analyzed and reported on key performance metrics to senior management.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Facilitated smooth collaboration between departments through clear communication channels.
- Assisted in recruiting, hiring and training of team members.
- Developed systems and procedures to improve operational quality and team efficiency.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed and maintained relationships with external vendors and suppliers.
- Trained and guided team members to maintain high productivity and performance metrics.
Inventory Manager
Intralox
05.2013 - 05.2019
- Managed inventory tracking system to record deliveries, shipments and stock levels
- Evaluated deliveries, shipments and product levels to improve inventory control procedures
- Analyzed daily product and supply levels to anticipate inventory problems and shortages
- Managed schedules of deliveries and shipments to optimize operations
- Communicated with inventory employees to meet business goals
- Developed business relationships with suppliers and clients
- Proposed strategies to reduce costs and improve procedures of supply chain logistics
- Monitored demand and analyzed data to anticipate future supply and logistical needs
- Reported on inventory levels, supply chain progress and procedural efficiency to upper management
- Spearheaded the adoption of advanced technologies such as barcoding systems or RFID technology for improved tracking capabilities leading to increased accuracy in stock control activities.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Facilitated cross-functional communication between departments for better coordination in meeting inventory demands.
- Analyzed inventory data to identify and address stock discrepancies.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Built and nurtured positive working relationships with vendors and suppliers.
- Tracked production and quality control systems to proactively identify deficiencies.
- Maintained sufficient inventory levels to meet customer demands at all times.
Warehouse Lead
Huntington Ingalls Industries, Inc.
01.2012 - 05.2013
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Developed comprehensive staff training program to improve employee performance and morale.
- Supervised warehouse operations by managing employees during shifts.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Prepared and checked outbound shipments for accuracy.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Receiving Supervisor
The Home Depot
03.2007 - 01.2012
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
- Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reviewed order data to verify transactions and shipping dates.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Developed strong relationships with carriers, resulting in improved communication and timely deliveries of inbound shipments.
Education
United States Marine Corp
Skills
- Supply Chain Management
- SAP Logistics
- Customer Relationship Management (CRM)
- Warehouse Operations
- Leadership
- Organization Skills
- SAP CRM
- Standard Operating Procedure (SOP)
- Statutory Accounting Principles (SAP)
- Service-Level Agreements (SLA)
- Production Problem Resolution
- Project Management
- Team building and development
- Maintenance Inspections
- Schedule Management
- Processing Oversight
- Operating Budgets
- Forklift Operation
- Troubleshooting skills
- Six Sigma expertise
- New Process Development
- Production Reports Maintenance
- Inventory and Stocking
- Equipment Operation
- Team Training
- Logistics Coordination
- Cross-Functional Collaboration
- Report Writing
- Facility Management
- Work Delegation
- Performance Improvements
- Team Management
- Project Coordination
- Assembly line production
- New Employee Hiring
- Plant and warehouse operations
- SAP
- Total Quality Management
- Operational Efficiency
- Logistics Management
- Decision-Making
- Safety Management
- Operations Management
- Quality Assurance
- System implementation
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Plant Manager Chep Pallecon North America
CHEP
08.2020 - Current
Operations Manager
Nickey Warehouse
06.2019 - 07.2020
Inventory Manager
Intralox
05.2013 - 05.2019
Warehouse Lead
Huntington Ingalls Industries, Inc.
01.2012 - 05.2013
Receiving Supervisor
The Home Depot
03.2007 - 01.2012
United States Marine Corp