Louis Shealey
Statesboro,GA
Summary
Passionate and empathetic Customer Service Professional who loves to encourage and witness others succeed. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Focused on troubleshooting problems and building successful solutions.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Domino's Pizza
11.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
IT Support Analyst
Georgia Southern University
03.2024 - 09.2024
- Completed tasks and tracked data using Microsoft Excel
- Used Georgia Southern based systems and software to resolve issues for faculty, staff and students
- Provided quality customer service and tech support
- Created and resolved help tickets
- Provided tech support for student electronics such as PC, laptop, cell phones, gaming consoles and other media devices
- Diagnosed faculty computer and hardware and escalated advanced issues via ticket system.
Store Manager
Hibbett
01.2023 - 03.2024
- Engaged in exceptional customer service
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Utilized teamwork to ensure workplace efficiency
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Adhered to company policies, goals and standards to store sales team
- Directed staff to ensure all responsibilities and standards in each department are completed
- Directed and managed entire sales effort in the store
- Consulted and collaborated with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures
- Mentored and cultivated a team of outstanding Sales Associates, Assistant Managers, and Managers in Training
- Met deadlines for inventory, store metrics and scheduling.
- Managed inventory control, cash control, and store opening and closing procedures.
Sales Representative
Sear's
03.2022 - 09.2022
- Engaged in outstanding customer service.
- Maintained sales floor appearance.
- Used product knowledge to promote goods to customers. Handled cash, card and check payments.
- Answered inbound phone calls.
- Assisted customers with product exchanges
Intern
Journey’s Intervention Strategies
01.2021 - 11.2021
- Facilitated groups and class discussions related to family violence
- Conducted one-on-one appointments for participant intakes, mentoring and program completion
- Completed hours of training for mental/behavioral health providers
- Assisted in developing programs for participants
- Used community data to develop outreach events.
- Sorted and organized files, spreadsheets, and reports.
Intern
Chatham County Safety Net Planning Council
01.2021 - 05.2021
- Promoted community events via creation of social media posts
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Attended weekly community related meetings
- Scribed meeting minutes
- Created monthly newsletters
- Attended events with mental/behavioral health providers in Chatham County
- Created spreadsheet data for mental/behavioral health providers using
- Microsoft Excel.
- Created a podcast discussing mental health challenges during the Covid-19 pandemic.
Intern
Coastal Georgia Indicators Coalition
01.2021 - 05.2021
- Promoted community events via creation of social media posts
- Attended weekly community related meetings
- Scribed meeting minutes
- Created monthly newsletters
- Attended events with mental/behavioral health providers in Chatham County
- Created spreadsheet data for mental/behavioral health providers using
- Microsoft Excel.
IT Helpdesk Agent
Georgia Southern University
07.2019 - 01.2021
- Completed tasks and tracked data using Microsoft Excel
- Used Georgia Southern based systems and software to resolve issues for faculty, staff and students
- Provided quality customer service and tech support
- Answered inbound phone calls
- Created and resolved help tickets
- Provided tech support for student electronics such as PC, laptop, cell phones, gaming consoles and other media devices
- Diagnosed faculty computers and hardware while escalating advanced issues via ticket system.
Education
Bachelor of Science - Public Health
Georgia Southern University
Statesboro, GASkills
- Effective Communication (verbal and written)
- Exceptional customer service
- Conflict Resolution
- Teamwork and collaboration
- File Organization
- Goal-Oriented
- Empathy
- Technical Support
- Highly skilled using Microsoft Office tools (Word, Excel, PowerPoint, and Outlook)
- Able to appreciate and leverage strengths of
- Stocking and inventory
- Shipping and packaging
the generations (including Baby BoomersGeneration X, Generation Y, and Generation Z)
Timeline
Delivery Driver
Domino's Pizza
11.2024 - Current
IT Support Analyst
Georgia Southern University
03.2024 - 09.2024
Store Manager
Hibbett
01.2023 - 03.2024
Sales Representative
Sear's
03.2022 - 09.2022
Intern
Coastal Georgia Indicators Coalition
01.2021 - 05.2021
Intern
Journey’s Intervention Strategies
01.2021 - 11.2021
Intern
Chatham County Safety Net Planning Council
01.2021 - 05.2021
IT Helpdesk Agent
Georgia Southern University
07.2019 - 01.2021
Bachelor of Science - Public Health
Georgia Southern University
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