Louis S. Lough
Crestview
Summary
Strategic Business Program Manager with over 15 years of experience leading enterprise initiatives in compliance-focused environments. Demonstrated success in operations leadership and managing cross-functional teams to execute complex multi-site programs. Credentials include Project Management Professional (PMP), Six Sigma Black Belt, and Quality Management certifications. Also certified as a Master Instructor through Air University and an Assistant Professor at Uniformed Services Health University.
Overview
8
8
years of professional experience
Work History
Program Manager
Eglin Air Force Base Hospital
Eglin Air Force Base
06.2021 - Current
- Directed enterprise program portfolio comprising 187 compliance tracks and over 2,600 requirements for 1,600 personnel across all business units.
- Oversaw service delivery contracts and vendor performance in 40 satellite offices to meet organizational benchmarks.
- Facilitated annual strategic planning sessions with 12 senior executives; developed and monitored KPIs for four strategic initiatives and 12 operational work streams.
- Managed portfolio of 75 business support programs focused on human capital, training, and operational readiness across diverse domains.
- Led team of 98 members while managing a $1.2M operating budget, achieving a 26% revenue increase through service optimization.
Consultant to the Surgeon General
Air Force Surgeon General's Office
San Antonio
01.2019 - 02.2022
- Spearheaded a global 2-year accreditation program across 12 enterprise training sites, influencing policy across 380+ workforce roles.
- Developed a 3-year workforce transformation plan by analyzing over 12,500 hours of program data; supported legislative realignment efforts mandated by Congress.
Program Manager
Medical Education and Training Campus (METC)
Ft Sam Houston
03.2017 - 06.2021
- Oversaw daily operations of academic business unit managing $9M in assets.
- Directed 10 cross-functional teams to design a 1,750-hour technical training program.
- Authored evaluation tools and implemented validated curriculum in national training pipelines.
- Managed 11 workforce development programs serving 315 trainees, enhancing skill acquisition.
Education
Doctorate - Business Administration
Phoenix
Master's - Business Administration, Healthcare Administration Concentration
University of Phoenix
Bachelor's - Business Administration
University of Phoenix
Associate's - Applied Science of Instructor Technology
Community College of the Air Force
Skills
- Program and portfolio management
- Regulatory compliance and risk management
- Strategic planning and execution
- KPI and performance metrics
- Enterprise system integration
- Cross-functional leadership
- Process optimization
- Contract and vendor management
- Change management
- Operational excellence
- Leadership development
- Academic oversight
- Faculty and education management
- In-classroom and remote instruction
Timeline
Program Manager
Eglin Air Force Base Hospital
06.2021 - Current
Consultant to the Surgeon General
Air Force Surgeon General's Office
01.2019 - 02.2022
Program Manager
Medical Education and Training Campus (METC)
03.2017 - 06.2021
Doctorate - Business Administration
Phoenix
Master's - Business Administration, Healthcare Administration Concentration
University of Phoenix
Bachelor's - Business Administration
University of Phoenix
Associate's - Applied Science of Instructor Technology
Community College of the Air Force
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