Louis Smartt
Master Copier Tech/IT Technician
Cedar Park,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Master Service Technician /IT Technician
UBEO Business Services
Austin , TX
04.2018 - Current
- Developed detailed maintenance schedules for Ricoh, Lexmark, Konica Minolta, Papercut software, Canon and Kyocera equipment to maximize equipement lifetime.
- Maintained an organized inventory of consumable supplies such as toner cartridges and paper rolls. Maintained 100% accuracy on all inventory checks.
- Performed upgrades on existing systems including firmware updates and memory expansions.
- Trained staff members on proper operation of newly installed or upgraded copier and printer units.
- Traveled to business locations to troubleshoot, diagnose and resolve copier problems.
- Performed maintenance and repairs on copiers, printers, fax machines, scanners, and other office equipment.
- Provided technical support to users in the installation of printer drivers and software applications.
- Analyzed diagnostic codes generated by digital copiers and printers in order to identify root cause of issue being reported by customer.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Assisted with the deployment of new applications and updates to existing applications.
Optical Lab Manager/Calibration Technician
TrackingPoint Inc.
Austin , TX
07.2013 - 04.2018
- Coordinated with vendors regarding product orders, delivery timelines, and pricing information.
- Developed standard operating procedures for laboratory personnel to ensure compliance with safety regulations.
- Maintained detailed records and completed regular reports for operations, accounting and Department of Homeland Security.
- Participated in team projects, demonstrating ability to work collaboratively.
- Conducted quality control tests and monitored results for accuracy.
- Developed strong customer and supplier relationships
- Ensured timely order fulfillment by closely monitoring stock levels and coordination with purchasing team to replenish supplies as needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - Information Assurance And Security
University of Phoenix
Tempe, AZ07-2015
Skills
- Inventory organization
- Diagnostics and troubleshooting
- Purchasing parts and inventory
- Strong work ethic
- Attention to detail
- Strong communication skills
- Excellent customer service skills
- Regulatory Compliance
- Technical Support
- Application installations
- User Training
- Computer Diagnostics
Accomplishments
- Recognized as Technician of the month multiple times
- Recognized as Employee of the month
References
References available upon request.
Timeline
Master Service Technician /IT Technician
UBEO Business Services
04.2018 - Current
Optical Lab Manager/Calibration Technician
TrackingPoint Inc.
07.2013 - 04.2018
Associate of Arts - Information Assurance And Security
University of Phoenix
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