Summary
Overview
Work History
Education
Skills
Timeline
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Louis Stanwood

Houston,Texas

Summary

Personable and dedicated Customer Service Representative with extensive experience in Tech industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Pro Specialist

Apple Inc.
Houston, TX
08.2013 - Current
  • Excel at guiding and demonstrating to customers how to seamlessly integrate Apple products into their lives, ensuring the best customer experience and fostering loyalty.
  • Collaborate effectively within the Sales Department to enhance ownership experiences with Apple products, utilizing expertise to coach, provide feedback, and contribute to ongoing development.
  • Demonstrate proficiency in integrating Apple products into customers' lives.
  • Collaborate with the Genius Bar team to enhance repair and ownership experiences.
  • Contribute to coaching, feedback, and development within the Sales Department.
  • Achieve exceptional Net Promoter Scores (NPS) and lead the market through the Product Zone, resulting in recognition and accolades for outstanding customer service.
  • Prioritize a customer-centric culture within the team to enhance overall customer satisfaction.
  • Leverage expertise in Sales Department to optimize coaching and development strategies.
  • Actively contribute to the repair and creation of new ownership experiences.
  • Establish and maintain a culture of excellence in customer service.
  • Collaborate closely with the Genius Bar team for holistic ownership experiences.
  • Utilize hands-on experience during a six-month Intern Lead program to refine my coaching skills.
  • Actively participate in ongoing development initiatives to stay current in the dynamic Apple product landscape
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Best Buy Mobile Sales Manager

Best Buy
Houston, TX
12.2006 - 08.2013
  • Facilitate exceptional business outcomes by coaching and leading the sales team to execute the mobile group strategy effectively
  • Empower and motivate employees to utilize their unique skills and passions to create immersive technology experiences that inspire, delight and enrich customers' lives
  • Oversee and coordinate sales team activities to deliver exceptional mobile device shopping experiences for customers
  • Foster strong relationships with customers through seamless execution of the mobile group strategy
  • Emphasize a customer-centric approach that prioritizes identifying and addressing customer needs while promoting the benefits of mobile technology
  • Continuously analyze and refine the mobile group strategy to stay ahead of market trends and ensure optimal business results.

Education

Some College (No Degree) -

Walter L Cohen High School
New Orleans, LA
05-2003

Skills

  • Harvard Manage Mentor Program
  • Coaching Certificate
  • New Manager Transition
  • Presentation Skills
  • Time Management
  • Feed Essentials
  • Direct Sales
  • De-Escalation Techniques
  • Product and Service Knowledge
  • Product Recommendations
  • Problem Resolution
  • Customer Service Excellence
  • Sales Quota Achievement
  • Sales Expertise

Timeline

Pro Specialist

Apple Inc.
08.2013 - Current

Best Buy Mobile Sales Manager

Best Buy
12.2006 - 08.2013

Some College (No Degree) -

Walter L Cohen High School

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Louis Stanwood