Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Louis Suttles

Little Rock,AR

Summary

Strategic and innovative professional with the ability to translate business vision into initiatives that improves performance, growth, and engagement. Empowering professional that brings a unique perspective from over 25 years of working experience. Genuine influencer and partner who thrives on challenge, change initiatives, and translating visions and strategies into actionable, value-added efforts.

Overview

36
36
years of professional experience

Work History

Senior Technical Support

Verizon Wireless
01.2011 - 01.2023
  • Provide exceptional customer service and technical support for internal and external customers for voice and data
  • Identifying network and application issues
  • Demonstrate and use customer management skills and tools to resolve problems
  • Training of new hires and monitoring progress to ensure new trainees are aligning with business metrics and the success of the Training Program
  • Lead and support projects and teams

Guest Relationship Manager, Hospitality

Progenitus, Inc.
01.2009 - 01.2011
  • Responsible for establishing a Guest Relations Program for the restaurant, bar, and nightclub
  • In addition to Guest Relations, this role was responsible for marketing, social media, and community relations
  • Led efforts to create an entertainment district that was a collaboration of local businesses working together to bring entertainment and life to St
  • Paul

Quality Engineer/Pricing Coordinator

Wilbert Plastic Services
01.1997 - 01.2009
  • Responsible for leading matters related to Quality Engineer in support of achieving business objectives while maintaining a positive customer experience
  • Advised leadership team members by providing insight and coaching on quality matters, built, and maintained a strategic partnership and consultative relationship with leadership team

Supervisor

North Star Ice
01.1987 - 01.1997
  • Accountable for ensuring continuity and successful delivery of product in a timely manner for delivery
  • Responsible for providing planning, project leadership and management of the production of product
  • Roles assumed during tenure: Trainer of new hires, forklift driver and delivery

Education

Post secondary education -

Concordia College

Skills

  • Relationship Management
  • Emotional Intelligence
  • Collaboration
  • Customer Satisfaction
  • Customer Loyalty
  • Communication
  • Written Communication
  • Verbal Communication
  • Trust
  • Detail Orientation

Timeline

Senior Technical Support

Verizon Wireless
01.2011 - 01.2023

Guest Relationship Manager, Hospitality

Progenitus, Inc.
01.2009 - 01.2011

Quality Engineer/Pricing Coordinator

Wilbert Plastic Services
01.1997 - 01.2009

Supervisor

North Star Ice
01.1987 - 01.1997

Post secondary education -

Concordia College

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Louis Suttles