Louis Tanh

• Provide Customer Service by Helping Customers Understand their Needs, Recommend Storage Solutions
• Property Management Duties
• Assist Reservation and Walk-In Customers (In Person and on the Phone) in Renting Storage Units
• Retail Sales of Boxes & Moving Supplies; Selling Tenant Insurance
• Ensure Property is Customer Ready by Cleaning Units
• Making Sure Property Appearance is Safe and Welcoming
• Collects Revenue by Receiving and Recording Payments
• Manage, Verify, Balance Cash Drawer; Prepare and Make Daily Deposits
• Conducts Welcome, Collection, and Other Types of Calls and Documents Notes in System

• Primary task is to provide customers with an exceptional shopping experience.
• Stocking and facing inventory throughout the store, including maintenance of signs.
• Cash register operation, including POS, cash, check and giftcard transactions.
• Communicating with managers and fellow crew members in a timely manner, in order to further goals of the shift.
• Welcoming customers, offering assistance to help find store items.
• Building and maintaining productive relationships with employees.

• Accepted cash and credit card payments, issued receipts and provided change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Answered customer questions and provided store information.

• Supervised and led employees to maintain productivity and customer service levels.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Complied with company safety procedures, policies and regulations to promote safe working environment.

• Managed daily workflow and scheduled staff for adequate coverage.
• Coordinated shift workers for inventory receiving, auditing and restocking.
• Monitored staff performance and addressed issues.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.