Louis Vierra

• Worked directly under Lead Software Engineer, aided and assisted with the Creation and development of the front end of a retail website and app. Proficient in the front end development, using HTML-5, Python, Java, Javascript, C++ as well as compiling and managing databases using SQL and mySQL.

• Formed Sole Proprietorship, Obtained Nevada Business License from the Secretary of State. tracked expenses, and income. efficiently used data to generate a positive income. Used the Rideshare platform along with customer service skills and have over 1,000 - 5.0 star Reviews from Patrons using the Uber service. Adhered to strict ride sharing safety rules and regulations while delivering a high quality SAFE means of transportation for Uber customers. Understood and adhered to the rules set forth by the company about the importance of a safe work place environment and their policy regarding diversity and inclusiveness.

Postal career spanned 25 years. Held the following titles during my time there: -

Automation Clerk - PS Level 6 Performed a variety of clerk duties required to process mail using automated mail processing equipment or manual methods of sortation and distribution. Operated Automated Mail sorting equipment such as the Delivery Bar Code Sorter machines, Used computer systems to input proper sortation schemes and operated OCRS (Optical Character Reader). Met time requirements and critical dispatch times so mail was prepared to be sent to individual stations from the Plant. Used established safe work methods, procedures and safety precautions. Position was Graveyard. I worked this position for over 10 years. -

Distribution Clerk - PS Level 5 Position was located at a smaller post office. Duties included setup of scheme for Distribution of parcels. Distribution of parcels and Carrier routed advertisement mail. (Cr-rt) Unloaded trucks full of cages of mail,Had to finish distribution of parcels so carriers were able to leave the station with mail and parcels for delivery by a specific critical dispatch time every morning. Failing to do so would cause our metrics and EXFC score to fall. held over a 98% EXFC score during my time at the station meaning 98 out of 100 days we met the critical dispatch time deadlines. Job duties also consisted of checking out and in keys, accountable letters and packages such as Certified and Registered mail to Letter Carriers. Customer Service duties included working the "Dutch" door customers with non-financial transactions such as ordering mailbox keys, and vacation holds etc. Manually sorted mail for Post Office box customers similar to how what a private mailroom would look like. -

CFS Clerk (Computerized Forwarding Systems) - PS-Level 4 Worked at a computer station keying customer information from letters that would pass by at a rate of 800-1000 per hour. Once information was typed in by employee the yellow forwarding label was affixed. Position within the postal service was eventually eliminated due to advancements of handwriting reading technology and improvements by the OCR machines which were able to forward the mail as it would be run through the automation equipment. -BMEU Clerk (Business Mail Entry Unit) - PS Level 7 Duties included Customer Service and helping business customers and Presort mailing companies to understand the work share discount, costs associated wit fees involved and proper preparation and sortation of mail so they could obtain a discount. Advertising mail which you see in your mail box marked Presorted Standard would consist of between 200 to 200,000 pieces of mail per mailing in which Customers would receive large discounts vs First class mail depending on the level of sortation the customer chooses to present the mail to the USPS. BMEU Clerk Duties also included Revenue Protection, inspecting Presort Standard mail to make sure it didn't include any material which would disqualify it from the lowest rates available as it then would have to be sent as first class mail at a higher rate. Revenue Protection also included verifying by weight and certifying mailings presented by customers and that the mailpiece counts were accurate within 1% of the claimed total to make sure that the USPS wasn't getting ripped off by a customer claiming for example 2000 pieces of mail but really had 2500... We were responsible for collecting the additional revenue and holding the mail so it did not enter the mailstream until the proper funds were received from the customer. Duties also included inspecting meter marks and making sure that the mail presented by business customers met all other automation standards so that the mail would run smoothly through the mail system. Responsible for answering phones and customer questions and knowing the DMM or Domestic mail manual from cover to cover. -

Supervisor BMEU - EAS Level 16 Through the USPS 204B Management Trainee program I filled in for my Supervisor when he was away at District Headquarters, on Annual or Sick Leave. Duties included being responsible for the scheduling & staffing of employees, procurement of supplies, handling customer complaints and phone calls. Making sure employees were receiving weekly service talks and safety talks. SOX Compliance was implemented through the Sabae]rnes-Oxley act which created a ton of extra reporting and maintain of data in logs and spreadsheets; Responsible for issuing discipline to employees who failed to meet standards such as Sick leave usage, complaints etc. Responsible for following the directives set forth by the CBA or Collective Bargaining Agreement between the USPS and the APWU (American Postal Workers Union). Kept detailed records of all different types of transactions and performance goals for the unit. Responsible for the intake of $15 to 20 million dollars a year in revenue from these customers. -Mailpiece Design Analyst District-(MDA) Substituted for MDA while away on travel throughout the District for work related issues or on Sick or Annual Leave. Duties for the USPS 204B Management Trainee Program. Performed duties for the MDA for the District for all of Idaho, Washington, Eastern Oregon and Utah EAS-Level 17 Was 1 of 2 MDAs for those states that were responsible for helping business customers design their mail pieces so that they would meet all regulations and were automation compatible. Worked with local print shops and graphics designers and had many business contacts. Used a micrometer and reflective meter to test mail. Kept detailed reports of time management and would also drive to smaller offices around the area to assist with questions and problems with mail pieces getting jammed in machines etc..

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.

• Was a crucial on-site link between union members and management, primarily by enforcing the collective bargaining agreement (CBA) and resolving workplace issues and grievances. Key responsibilities include informing workers of their rights, mediating disputes, ensuring contract adherence, recruiting new members, and serving as a point of contact for union activities and communication. This role was a paid voluntary position in which i was elected by my co-workers, Being a steward required a solid understanding of union policies, the CBA, as well as strong communication skills to advocate for workers' rights and build a stronger union in the face of management.

• Duties included, running elections for the organization, counting votes, filling in for President when unable to, Using Roberts Rules of order to oversee union meetings. Attending State and National Union Meetings and representing the State APWU.
• Led strategic initiatives to enhance union member engagement and strengthen organizational influence.
• Developed and implemented policies aligning with labor laws, improving compliance across all operations.

• Designed and created cost saving technique in advertising that saved businesses Thousands of dollars while reaching customers surrounding the customers business. I used my own sales skills to approach businesses and sell advertising space and the benefits of using my company vs competitors.

• Owned and operated "Bada-Boom! Karaoke Nightclub" located in the historic Idanha Building on 10th and Main Street in Boise Idaho. It was a fast paced competitive nightclub, I was responsible for the overall success, profitability, and smooth operation of the establishment by overseeing finances, marketing, staff, compliance, and customer experience. Key duties include developing business strategies, hiring and managing personnel, booking entertainment, managing budgets and finances, ensuring legal compliance, and executing marketing efforts to attract patrons. This multifaceted role requires strong leadership, excellent communication, a keen business sense, and the ability to work long, irregular hours.

• Created a website and industry leader, creating a new way for people to send inmate commissary to loved ones that were currently incarcerated and never done before at the time - online. Business was Sold to J-pay a current leader in t he industry of inmate payment systems.
• Developed and implemented operational strategies to enhance service delivery and customer satisfaction.