Louis Westhoff

Southwest Airlines

01.1992 - 02.2022

Used [Software] to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
Stacked unclaimed items onto baggage carts and into storage racks and shelves.
Provided announcements to passengers to explain baggage procedures.
Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
Collaborated with customs officials to ensure compliance with import and export regulations, facilitating smooth international travel experiences for passengers.
Maintained accurate records of flight details, ensuring prompt updates were communicated to relevant parties.
Monitored baggage handling processes closely in order to prevent mishandling incidents that could lead to delayed flights or unhappy customers.
Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
Facilitated the boarding process by verifying passenger documents, guiding them to their seats, and providing assistance as needed.

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