SQL
Louis Williams
Charlotte,NC
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consumer & Commercial Banking Rotational Analyst
Ally Financial Inc.
2023.07 - Current
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Representative
Ally Financial Inc.
2022.11 - 2023.07
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
Intern
Ally Financial Inc.
2022.06 - 2022.08
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Gathered, organized and input information into digital database.
Amazon delivery driver
Prismatic DSP
2021.08 - 2022.06
- Prepares, collects, and organizes packages and large totes weighing up to 100lbs and secures all parcels into cargo van with utmost continuous care
- Accomplish 100% on-time delivery rate with strict time constraints
- Verify each delivery against shipping instructions before delivering to customers
- Demonstrate exceptional customer service while maintaining a positive attitude and representing both Amazon and the DSP
- Completed on-time deliveries by choosing the best and most efficient routes
- Delivered packages to customer doorsteps and business offices
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Service Agent/ Technical Support
Alorica
2021.05 - 2021.08
- Gather information from customers to make appropriate recommendations for new products and services
- Deliver amazing customer service
- Managed high-call volume workloads via phone within a timed environment
- Entered customer interaction details in the sales system to track requests, document problems, and record solutions offered
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Customer Service Agent
TTEC
2021.02 - 2021.05
- Accept inbound calls from customers
- Effectively resolve issues or concerns
- Gather information from customers to make appropriate recommendations for new products and services
- Deliver amazing customer service
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Entered customer interaction details in the sales system to track requests, document problems, and record solutions offered
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.
Education
Bachelor of Science - Accounting
Johnson C Smith University
Charlotte, NC05.2023
Bachelor of Science - Business Administration
Brevard College
Brevard, NC12.2020
Skills
- Customer Relationships
- Payment Processing
- Efficiency and Time Management
- Attention to Detail
- Problem Solving
- Dependability and Honesty
- Communication and Interpersonal Skills
- Customer Support
- Positive Team Player
- Judgment and Decision Making
- Data Entry
- Root Cause Analysis
- Information Gathering
- Risk Mitigation
Software
DAX
Power Query
Excel
Certification
- Google Data Analyst Certification, 2021
- IBM Data Analyst Certification, 2021
Timeline
Consumer & Commercial Banking Rotational Analyst
Ally Financial Inc.
2023.07 - Current
Customer Service Representative
Ally Financial Inc.
2022.11 - 2023.07
Intern
Ally Financial Inc.
2022.06 - 2022.08
Amazon delivery driver
Prismatic DSP
2021.08 - 2022.06
Customer Service Agent/ Technical Support
Alorica
2021.05 - 2021.08
Customer Service Agent
TTEC
2021.02 - 2021.05
Bachelor of Science - Accounting
Johnson C Smith University
Bachelor of Science - Business Administration
Brevard College
- Google Data Analyst Certification, 2021
- IBM Data Analyst Certification, 2021
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