Louis Wonnacott
Mesa,AZ
Summary
Accomplished server with expertise in customer service and order accuracy, honed at Red Lobster. Excelled in fast-paced environments, enhancing dining experiences and boosting repeat customer rates by 20%. Skilled in POS system operation and adept at managing multiple tables, fostering a collaborative atmosphere that maximizes guest satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Server
Red Lobster Restaurant
02.2021 - 01.2025
- Delivered exceptional customer service in high-volume dining environment.
- Managed and prioritized multiple tables to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Trained new team members on restaurant procedures and service standards.
- Resolved guest complaints effectively, maintaining positive dining experiences.
- Implemented suggestions for menu improvements based on customer feedback.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Va Bene Italian Restaurant
01.2016 - 02.2021
- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery and accuracy of orders.
- Trained new servers on menu items, service protocols, and POS system usage.
- Managed multiple tables simultaneously while maintaining attention to detail and guest needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Denny's
10.2014 - 01.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Skills
- Customer service
- Table management
- Order accuracy
- POS system operation
- Fast-paced environment adaptability
- Dining experience enhancement
- Peak hour support
Timeline
Server
Red Lobster Restaurant
02.2021 - 01.2025
Server
Va Bene Italian Restaurant
01.2016 - 02.2021
Server
Denny's
10.2014 - 01.2016