Louis Zocco
Allentown,PA
Summary
Aspiring engineer equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Manufacturing Engineering Planner
Precision Roll Grinders
Allentown, PA
12.2023 - 08.2024
- Developed strategies and plans to increase efficiency of engineering processes.
- Analyzed existing production processes and identified areas for improvement.
- Collaborated with engineering team members to ensure project success.
FOH Manager
Red Lobster
Wyomissing, PA
08.2023 - 07.2024
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
Service Manager
Honeygrow
Wyomissing, PA
03.2023 - 08.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
FOH Manager
Applebee's
Chico, CA
03.2021 - 09.2022
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
Food and Beverage Supervisor
Feather Falls Casino
Oroville, CA
09.2021 - 04.2022
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Trained new hires in proper food handling techniques and safety regulations.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
Certified Restaurant Supervisor
Red Lobster
Chico, CA
08.2019 - 08.2021
- Supervised and trained restaurant staff to ensure proper service standards were met.
- Conducted weekly team meetings to discuss progress, goals, and new initiatives.
Server/Bartender/Supervisor
Red Lobster
San Diego, CA
06.2015 - 08.2019
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
Education
Associate of Science - Mathematics And Pre-Engineering
San Diego Mesa College
San Diego, CA05-2019
Certified Solid Works Associate -
California State University - Chico
Chico, CASkills
- ServSafe Manager Certified
- Problem Solving
- Management
- Communication
- OSHA 10 certified
- GD&T Certified
- Advanced GD&T Certified
Timeline
Manufacturing Engineering Planner
Precision Roll Grinders
12.2023 - 08.2024
FOH Manager
Red Lobster
08.2023 - 07.2024
Service Manager
Honeygrow
03.2023 - 08.2023
Food and Beverage Supervisor
Feather Falls Casino
09.2021 - 04.2022
FOH Manager
Applebee's
03.2021 - 09.2022
Certified Restaurant Supervisor
Red Lobster
08.2019 - 08.2021
Server/Bartender/Supervisor
Red Lobster
06.2015 - 08.2019
Associate of Science - Mathematics And Pre-Engineering
San Diego Mesa College
Certified Solid Works Associate -
California State University - Chico
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