LOUISA ANALLA
Summary
To make the best use of my professional skills, communication skills, and experience in a fast-paced environment as a Customer Service Representative.
Overview
9
9
years of professional experience
Work History
Call Center Representative
TLC Plumbing & Heating, TLC
Albuquerque, New Mexico
05.2023 - Current
- Managed high volumes of inbound customer calls efficiently and professionally.
- Maintained up-to-date knowledge of company policies, products, and services for accurate assistance.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Coordinated scheduling for appointments and services across departments.
- Collaborated with team members to streamline scheduling processes and improve workflows.
Fulfillment Associate
Amazon
11.2021 - 04.2022
- Operate conveyors that bring down products for customer orders and place items in the correct chutes, building orders in preparation for packing with speed and accuracy.
Signage Coordinator
Lowe's Home Improvement
07.2021 - 11.2021
- Run and print daily price changes, activate labels, and accurately place them on shelves. Place new sales signs in designated departments.
Internet Fulfillment
Lowe's Home Improvement
03.2020 - 07.2021
- Fill incoming internet orders within allotted time frames, tag and place orders in proper staging areas, contact customers when issues arise with items on their orders, deliver and load orders once customers arrive at the store, and ensure proper invoices are printed and given to customers.
Repair Service Specialist
Lowe's Home Improvement
03.2016 - 03.2020
- Answer incoming calls, provide customer support to customers needing assistance with their Lowe's warranties, schedule service appointments for appliances and or outdoor power equipment. Contact customers, informing them of the status on repairs, issues with warranty coverage, and answering incoming emails from service providers, as well as other duties as assigned.
Education
DIPLOMA -
LAGUNA-ACOMA HIGH SCHOOL
Laguna, NM01.2002
Skills
- Verbal communication skills
- Call handling
- Team training
- Customer service orientated
- Dependability
- Quick learning ability
- Researching
Timeline
Call Center Representative
TLC Plumbing & Heating, TLC
05.2023 - Current
Fulfillment Associate
Amazon
11.2021 - 04.2022
Signage Coordinator
Lowe's Home Improvement
07.2021 - 11.2021
Internet Fulfillment
Lowe's Home Improvement
03.2020 - 07.2021
Repair Service Specialist
Lowe's Home Improvement
03.2016 - 03.2020
DIPLOMA -
LAGUNA-ACOMA HIGH SCHOOL
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