Louisa Biya
Spring,TX
Summary
Demonstrative clerical and Client Support Specialist known for successfully handling tasks in high-volume setting. Promoting fantastic communication and problem solving skills. Great attention to detail and commitment to best-in-class customer service/administrative duties.
Overview
7
7
years of professional experience
Work History
Client Support Specialist
RandstadUSA: Vanguard
, Remote
07.2022 - 11.2023
- Analyzed customer issues to identify root cause and provided appropriate solutions.
- Created detailed reports on customer support activities and performance metrics.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained customer accounts and updated account information as needed.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Utilized Lexis/Nexis, BPM, and Genesys to make changes to client data in company database.
- Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
- Handled multiple chat sessions simultaneously while providing excellent support to clients.
Data Support Specialist
Cpcsolutions
02.2017 - 05.2022
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Processed customer and account source documents by reviewing data for deficiencies.
- Collected, analyzed and reported on data for use in operational planning.
- Utilized specialized software applications related to the job role.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
- Identified and corrected data entry errors to prevent duplication across systems.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Reviewed existing information for accuracy and made necessary corrections.
- Organized files according to established procedures for easy retrieval later on.
Education
Bachelor of Arts - Business Administration And Management
Texas Tech University
Lubbock, TX01-2022
Associate of Arts - Business Administration
South Plains College
Levelland, TX01-2020
Skills
- Customer-Facing Communication
- Verbal and Writing Communication
- Support Oversight
- Interpersonal and Written Communication
- Problem Resolution Aptitude
- Regulatory Compliance
- Order Processing
- Account Management
- De-Escalation Techniques
Timeline
Client Support Specialist
RandstadUSA: Vanguard
07.2022 - 11.2023
Data Support Specialist
Cpcsolutions
02.2017 - 05.2022
Bachelor of Arts - Business Administration And Management
Texas Tech University
Associate of Arts - Business Administration
South Plains College
Similar Profiles
Tony Fagan Parham IITony Fagan Parham II
Operations Document Specialist (Remote) at RandstadUSA: VanguardOperations Document Specialist (Remote) at RandstadUSA: Vanguard
KIMISHA CHAMBERSKIMISHA CHAMBERS
State Farm DSHD: Second Level Support Specialist at RandstadUSAState Farm DSHD: Second Level Support Specialist at RandstadUSA
Alyssa JohnsonAlyssa Johnson
Invoice Specialist at RandstadUSAInvoice Specialist at RandstadUSA
Jamie ReevesJamie Reeves
Patient Care Assistant II at Woodland Springs Behavioral HealthPatient Care Assistant II at Woodland Springs Behavioral Health
Tyler KelleyTyler Kelley
Quality Assurance Manager at Bison Profab Industrial EnclosuresQuality Assurance Manager at Bison Profab Industrial Enclosures