Louis A. Cadas
Marietta,GA
Summary
Motivated and dependable professional with 6+ years of Customer Service and Graphic Design, Marketing experience and a passion for Real Estate & Sales.Skilled in conflict resolution, multitasking,Tech-savvy and quick-learning professional with strong computer skills, including Microsoft Office, CRM systems, sales force and Adobe suites. Efficient in data entry, digital communication, and online marketing tools. Known for solving technical issues fast and using technology to streamline tasks and improve customer service.Eager to bring a strong customer-first mindset and organizational abilities with fluent communication skills in English, Spanish, French, Haitian Creole and deliver excellent service with empathy and clarity.
Overview
10
10
years of professional experience
Work History
Driver
Moove Cars
01.2025 - 06.2025
- Reliable and professional driver with a passion for brand representation and customer engagement. Actively promote and represent the LUCID brand by delivering exceptional ride experiences that showcase the vehicle’s comfort, technology, and performance.
Customer Support Specialist
TurboTax
01.2023 - 03.2025
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Provided support during IRS audits, helping clients navigate the process smoothly and confidently.
- Utilized tax software to efficiently complete individual and business returns, ensuring accuracy and compliance with all applicable laws and regulations.
Front Desk Agent
Hilton Atlanta Airport
03.2024 - 11.2024
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Data Entry & Team Lead
Goodcang/Shein
02.2022 - 01.2023
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
Digital Print Specialist & Marketing
Kingo's Print
12.2019 - 07.2021
- Collaborated with graphic designers to ensure accurate color reproduction and optimal print results.
- Enhanced print quality by calibrating and maintaining digital printing equipment.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Coordinated with sales teams to create cohesive marketing messages that improved lead quality and quantity and managed the company's website, filled data system, posted and promoted using Facebook, Instagram, Twitter (X), ads.
Technical Support Engineer
Visionary Solutions
12.2018 - 10.2019
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Customer Service Representative
Vixicom Call Center
11.2017 - 10.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Graphic Designer & Digital Marketing
Fior Di Latte
02.2015 - 09.2017
- Developed creative design for print materials, brochures, banners, and signs.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Produced high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue.
- Researched best marketing strategy to manage the company social media.
Education
Tax Preparer
INTUIT
Colorado City, CO03-2024
PHASE 2 - Computer Science
UNH
Santiago09-2020
No Degree -
ISLA
Dominican Republic09-2018
High School Diploma -
CODOSA
PORT-AU-PRINCE07-2017
Skills
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Computer skills
- Multitasking Abilities
- Microsoft office
- Data entry
- Customer relations
- Flexible and adaptable
Languages
English
Spanish
French
Haitian Creole
Timeline
Driver
Moove Cars
01.2025 - 06.2025
Front Desk Agent
Hilton Atlanta Airport
03.2024 - 11.2024
Customer Support Specialist
TurboTax
01.2023 - 03.2025
Data Entry & Team Lead
Goodcang/Shein
02.2022 - 01.2023
Digital Print Specialist & Marketing
Kingo's Print
12.2019 - 07.2021
Technical Support Engineer
Visionary Solutions
12.2018 - 10.2019
Customer Service Representative
Vixicom Call Center
11.2017 - 10.2018
Graphic Designer & Digital Marketing
Fior Di Latte
02.2015 - 09.2017
Tax Preparer
INTUIT
PHASE 2 - Computer Science
UNH
No Degree -
ISLA
High School Diploma -
CODOSA
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