Louisa Echezona
Missouri City,TX
Summary
Accomplished Practice Manager with a proven track record at Parkland Medical Center, enhancing staff productivity and patient satisfaction through effective practice and workflow management. Skilled in strategic planning and decision-making, adept at fostering a collaborative environment and driving significant improvements in care quality. Demonstrates exceptional leadership and patient education abilities, ensuring operational excellence and efficiency.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Practice Manager
Parkland Medical Center
04.2010 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
Cashier Supervisor
Home Depot
02.2006 - 07.2007
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Collaborated closely with other department supervisors in cross-training initiatives designed to enhance overall store flexibility during busy periods.
- Elevated employee morale with regular recognition of outstanding performance, fostering a positive work atmosphere conducive to productivity.
Senior Assistant Store Manager
Taco Bell
08.1993 - 09.2004
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Negotiated with vendors for better product pricing, leading to increased profit margins for the store.
- Managed inventory levels, ensuring optimal product availability for customers while minimizing overstock costs.
- Trained new employees on company policies, procedures, and best practices to maximize productivity and maintain a high level of performance.
- Collaborated with store manager to develop promotional events that drove increased foot traffic and sales conversions.
- Monitored employee performance metrics closely which aided in identifying areas needing improvement or additional training opportunities.
- Ensured compliance with all health and safety regulations by conducting regular inspections of the store premises, equipment, and employee practices.
- Handled escalated customer complaints with professionalism which resulted in customer retention.
- Conducted regular audits of cash handling procedures to minimize discrepancies within financial reporting.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TX12.2024
MBA - Business Administration And Healthcare Management
University of Phoenix
Tempe, AZ01.2018
Associate of Science - Nursing
Ideal Professional Institute of Nursing
Miami Gardens, FL12.2017
Bachelor of Science - Biology
Texas Woman's University
Denton, TX12.2001
High School Diploma -
Lagos City High
Lagos, Nigeria06.1991
Skills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
- Employee performance
- Strategic Planning
- Clinical Staff Management
- New Hire Training
- Workflow Planning
- Resource Management
- Decision-Making
- Patient Education
Certification
- Certified BLS & ACLS Provider
- Licensed Registered Nurse
Traveling, Reading, Dancing and Singing
Traveling is one of the things I enjoy doing, I have traveled to many countries and continents such as Canada, Australia, Nigeria, Mexico and the Philippines just to name a few. And I have traveled to many cities in the United States. During my traveling time, I enjoy reading a book or two just to while away time on my flight to my destination. I sang in the choir at my local church when I was younger, and I continued to bless others with my voice by joining the choir at my local church here in Houston. Dancing is a delight for me because it helps me to get my daily exercise routine going everyday to maintain a healthy weight and aide in regulating my blood glucose level.
Languages
English
Full Professional
Igbo
Full Professional
Yoruba
Full Professional
Spanish
Elementary
Timeline
Practice Manager
Parkland Medical Center
04.2010 - Current
Cashier Supervisor
Home Depot
02.2006 - 07.2007
Senior Assistant Store Manager
Taco Bell
08.1993 - 09.2004
Bachelor of Science - Nursing
The University of Texas At Arlington
MBA - Business Administration And Healthcare Management
University of Phoenix
Associate of Science - Nursing
Ideal Professional Institute of Nursing
Bachelor of Science - Biology
Texas Woman's University
High School Diploma -
Lagos City High