Louisa Guest
Redding,CA
Summary
Proven leader and effective communicator, I significantly enhanced member engagement and well-being at Sunrise Mountain Wellness Center. Expert in motivational interviewing and adept in crisis management, I facilitated impactful group discussions and streamlined kitchen operations, cutting costs by 80%. My adaptability and commitment to excellence drive tangible improvements in community wellness programs.
Overview
2
2
years of professional experience
Work History
Peer Support Volunteer
Sunrise Mountain Wellness Center
Redding, CA
08.2024 - Current
- Enhanced participant engagement of members by incorporating thought provoking topics and/or activities into peer groups that fostered self-expression and communication.
- Improved participants well-being by facilitating group discussions on self-care, goal-setting, boundaries, and more.
- Provided compassionate peer-to-peer support to individuals dealing with chronic conditions.
- Collaborated with peer professionals to provide comprehensive support services tailored to individual needs.
- Provided emotional support during crisis situations, helping peers navigate challenging circumstances to allow them to make informed decisions.
Kitchen Coordinator Volunteer
Sunrise Mountain Wellness Center
Redding, CA
09.2022 - Current
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Oversaw community relationships, negotiating favorable product on high-quality ingredients during food distribution.
- Conducted regular safety inspections of kitchen facilities to maintain compliance with local health codes.
- Streamlined food distribution process to ensure timely delivery of fresh ingredients for daily use in kitchen preparations.
- Collaborated with volunteer lunch bunch members to develop innovative menu items, resulting in increased member satisfaction.
- Implemented standardized recipes, promoting consistently health quality across all dishes served to customers.
- Developed strong communication channels between staff and support teams, improving overall kitchen operations.
- Mentored lunch bunch members, providing guidance on proper cooking techniques and presentation standards.
- Ensured adherence to portion control guidelines through accurate measuring of ingredients during dish preparation and serving members.
- Provided ongoing training to lumch bunch volunteers and staff, fostering an environment of continuous learning and skill development.
- Managed equipment maintenance and repairs, extending the life of valuable kitchen tools and appliances.
- Actively participated in menu development with lunch bunch, contributing creative ideas for new dishes or seasonal specials.
- Coordinated staff schedules, ensuring adequate coverage during lunch hours for optimal performance.
- Proactively addressed potential challenges or issues before they escalated into larger problems.
- Introduced new workflow methods that improved overall members productivity within the kitchen.
- Fostered a positive work environment that encouraged teamwork and collaboration among staff members and lunch bunch volunteers.
- Maintained a clean and organized kitchen environment, adhering to strict sanitation guidelines and procedures.
- Assisted with budget planning and financial tracking for the kitchen department, cutting budget by 80%.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen volunteers through training, disciplinary action, and performance reviews.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Intern
Sunrise Mountain Wellness Center
Redding, CA
01.2023 - 08.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within peer support, applying learned concepts directly into relevant work situations.
- Gained hands-on facilitation experience in various center groups, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow members on group projects.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding peer support and WRAP.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among members.
- Assisted in the planning and execution of center booths for community events, resulting in increased community engagement and satisfaction.
- Aided in enhancing center Facebook groups and chats on Messenger.
- Contributed to positive work environment by actively participating in team-building activities.
- Boosted social media engagement through creative content creation.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Assisted in development of new groups, activities and/or outings, contributing to member’s wellness..
- Maintained overall safe work environment with member training programs and enforcement of safety procedures during COVID.
- Frequently inspected high trafficked areas to verify proper equipment operation and overall cleanliness.
- Helped meet changing demands of members by recommending improvements to day-to-day procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Peer Certificate - Peer Support Specialist
Share! Advance Peer Specialist Training
Culver City, CASkills
- Reliability and punctuality
- Self-Care Techniques
- Substance abuse awareness
- Motivational Interviewing
- Resource Navigation
- De-Escalation Techniques
- Advocacy
- Peer Mentoring
- Boundary Setting
- Resilience building
- Non-Judgmental Attitude
- Mental Health Literacy
- Leadership skills
- Communication abilities
- Social activity planning
- Effective collaboration and interaction
- Relationship cultivation
- Relationship-building skills
- Planning skills
- Interpersonal abilities
- Rapport Building
- Time Management
- Attention to Detail
- Problem-solving abilities
- Providing direction
- Trauma-informed care
- Reliability
- Organizational Skills
- Adaptability and Flexibility
Timeline
Peer Support Volunteer
Sunrise Mountain Wellness Center
08.2024 - Current
Intern
Sunrise Mountain Wellness Center
01.2023 - 08.2023
Kitchen Coordinator Volunteer
Sunrise Mountain Wellness Center
09.2022 - Current
Peer Certificate - Peer Support Specialist
Share! Advance Peer Specialist Training