Louisa Jerke

• Greeting customers promptly in the store, on the phone and responding to needs and answering questions.
• Make sure customers are able to find what they need. If calling in for a restaurant order to take the order and get to restaurant side of building. To make sure that customers are able to find bathrooms and products they come into the station for.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels resulting in balanced cash drawer.
• Ensure lottery is ran with accuracy and amount of ticket sells match inventory and winnings are given to customers.
• Make sure the store stays stocked with inventory on hand, that cooler is stocked with product.
• Make sure customers are able to purchase specialty items such as hunting and fishing license, alcohol, and tobacco products.
• Ensure store cleanliness. Bathrooms and floors are clean.
• Ensure that the Soda Fountains, Coffee Pots, and Hot Chocolate machines and counter is well stocked so customers can grab and go.

• Building strong relationships with client(s) by listening, fostering safe learning environments, and clear boundaries that allow them to grow independently while developing a sense of self worth and productive members of society.
• Partner with parents to build strong relationships and help foster connectedness between community, school, and home that allows for consistent behaviors for the client to use.
• Create learning environments that are friendly and safe places for clients to learn how to act by modeling of appropriate behaviors for all people in the community.
• Create engaging lessons that encourage clients to ask further questions and grow appropriate behaviors in how they interact in different social settings and environments of learning while increasing their own self awareness.
• Working in classrooms with teachers to reduce classroom disruptions and manage challenging behaviors of the clients.
• Work with clients on communication to empower family and other supports to engage safely with them at home and other social situations.
• Maintain records on clients growth throughout sessions together.
• Support new staff coming onto team to help them learn documentation for clients, assist in answering questions about how things are done at office.
• Encourage safe places to ask questions and ideas on how we can best serve our clients.

At Chobani:

- Took on leadership roles of team lead where I was responsible for ensuring employees for the temporary agency knew where to report each shift, that all employees where meeting expectations of assignments, reporting attendance, illness, and ensuring that on shift everyone was doing as instructed.

- Worked on lines as assigned to include operating machinery, filling out necessary safety paperwork, reporting paperwork, labeling, to filling product, and product lines.

-Worked in fast paced environment answering to managers in charge for both Elwood and Chobani. Teamwork was critical in all positions filled with the Temporary Agency to Chobani each shift.

At Twin Falls Canal Company:

- Worked on ditch burning team. Fast paced work environment that required members of team to work together to keep everyone safe.

-Primary duties included burning out ditches, cleaning out all trash for all water flow to not be impeded for the water year.

- Filling propane tanks, driving company trucks, firefighting when fire gets out of control, fixing gates and other equipment to ensure the water will be able to travel through.

- Starting the water included pulling out weeds, cleaning out grating so the water can pass through, and ensuring all farmers and ranchers have access to the water.

-Communicated with drivers and customers to ensure product was shipped and delivered in a timely manor.

-Managed high stress situations between brokers, owner operator's (drivers) to ensure that all parties had appointment information to ensure safe movement of product.

- Maintained records for all dispatched loads.

- Provided customer service to callers to ensure the callers felt heard and understood.

- Updated data bases as needed to be able to track delays and progress of the load.

• Performed store opening, closing, and shift-change actions and kept accurate logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns. Balanced cash drawers at end of each shift to ensure accuracy.
• Worked extra shifts during busy periods and covered for other employees as needed to maintain service levels.
• Resolved customer complaints while retaining and developing strong relationships with customers to encourage friendly interactions, complete purchases, locate items and join rewards programs. Leading to customers returning again.
• Trained or retrained team members on operating practices of cashiers, cleaning areas of store like deli and bathrooms, and helped with stocking shelves and stocking and fronting coolers.
• Making sure to efficiently take care of accounting matters as needed.

• I lived on property and oversaw the overall running of the hotel.
• Worked as the front desk ensuring that guests could arrive and be checked into rooms at any time of day or night. This included taking all information from guests and accurately entering it into the hotel system.
• Receiving of all cash and credit card payments over the phone and in person from guests. Safely handling all monies to till leaving the hotel property.
• Built team relationship with cleaning crew and when they were unable to work stepped in and completed all house cleaning tasks to ensure we were able to always have rooms available for guests.
• Deep cleaning, painting, removal of snow, light plumbing, fixing of all items or removal of items from rooms that became unusable were all duties included in job.
• Built relationships with the guests to get name out as a good roadside location to stop and build opportunities for people to stay in future.
• Solved guests concerns regarding any concerns that may have come up during stay.

- Dispatcher on 2nd shift - On Boarding Specialist. Working in a fast paced environment, being and integral part of a team to keep the trucks moving safely and effectively down the road.

- Fostered and trained new drivers to the company answering all questions after they had completed company orientation regarding their daily activities.

- Worked with regional teams for the Ports on the East Coast, Texas, Florida, and the Northwest regional driving team.

-Served as a member of the accident team taking reports from drivers anytime there was times when an accident had occurred. This included coordinating with local law enforcement and families during time of heightened emotions.

- Accident team also documented and recorded all claim records for shortages, overages, and damages for delivery's from drivers, and both shipping and receiving customers.

- Worked closely with day operations team ensuring all information in computer was accurate to ensure the drivers were able to get from location to location legally and safely.

- After hours also dealt with driver requests for alternate fuel solutions, solving drivers questions about their loads and customers, and any other duties as assigned.

- Assisting Customers by helping them locate what they were looking for in the travel center by being first point of contact at the fuel desk.

-Ensuring the Fuel Desk ran efficiently handling all fuel transactions for the truck drivers and fuel transactions for the traveling public quickly and efficiently.

-Manage and accurately keep Cash Drawer so all transactions for cash handling are done correctly and efficiently.

-Assist in restocking product, including working with fuel additives, stocking truck supplies, tourist items, coolers for all liquids, and cigarettes.

-Managing the activities of guests while in store and ensure that theft, sex trafficking, drug sales (illegal) and other suspicious activities were being reported to proper authorities.

- Maintains Deli area to ensure it was kep to health and store standards.

- Prepared all end of day paperwork for all shifts to go to store manager for review before going to the accounting departments.

- Lottery documentation for all shifts to ensure the store records matched with the lottery commission reports of sales and earnings at the end of each day.

• Family case management- working with the interdisciplinary teams to help families reunify or ensure other paths of permanency for families in the court system which included adoption or guardianships.
• Building rapport with the families and determine supports that could best help them find healthy solutions to keep their children safely in home while they cared for themselves.
• Hotline Duties including listening with empathy, making decisions on how all agencies partners would respond in care of vulnerable children and adults.
• Distributed information to law enforcement agencies about needed immediate responses.
• Determined if State needed heightened interventions to homes and what period of time they had to make those interventions.
• Analyzed and gathered information to ensure all reports were responded to efficiently and quickly
• Overnight duties expanded to also include care of children who were brought in out of police care and custody till assigned agency's could respond, filing additional law enforcement reports for screening and response as well as other general duties as they arose.

• Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
• Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
• Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
• Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
• Planned lessons, activities and trips to cover all required course material.
• Provided timely feedback on assignments, allowing students to learn from mistakes and improve their performance.
• Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.
• Collaborated with colleagues to develop cross-curricular lesson plans, increasing students'' understanding of how subjects interconnect.
• Administered quizzes and tests to assess student understanding of material.
• Participated in professional development workshops to stay current with educational best practices.
• Created and developed lesson plans to meet students' academic needs.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Helped students explore concepts with engaging, learning-focused activities.
• Developed and implemented classroom routines to address varying student needs.
• Implemented reading and writing workshops to increase student literacy and support school reading programs.
• Scheduled conferences with parents to discuss students' progress and classroom behavior.
• Fostered student curiosity and interest through creative hands-on activities.
• Boosted cultural awareness by incorporating children's literature from world cultures.
• Prepared quizzes, tests and examinations to gauge how well students were learning.
• Adapted teaching methods and materials to meet students' varying needs.