Louisa Kumadey

Labor Optimization & Cost Reduction:

• Pioneered part-time shift implementation in a leading underperforming region, significantly reducing idle hours and cutting operational costs by $98,500 annually.

• Developed a business glidepath strategy, which scaled down dependency on discretionary labor from 15% to 0-5%, enhancing workforce operational elasticity.

• Leveraged Excel's advanced functions (IF formulas, VLOOKUP, PivotTables) and VBA automation to streamline data analysis and reporting processes.

Strategic Planning & Operational Support:

• Led holiday and local event labor planning initiatives, ensuring seamless operations during building closures and attendance fluctuations.

• Optimized business processing windows, facilitating smooth transitions into new Package Flow Plan (PFP) cutovers.

• Utilized SQL to extract and analyze relevant data from databases, supporting data-driven decision making.

• Employed the forecasting tool ALPS (Automated labor Planning System) and other internal tools to optimize and enhance accuracy in labor planning and capacity projections.

Data Visualization & Reporting:

• Implemented quality tracking mechanisms to safeguard data integrity in network reporting.

• Created dynamic dashboards using Tableau and QuickSight, providing stakeholders with real-time insights into key performance metrics.

• Developed compelling data visualizations in Excel to effectively communicate complex analytical findings.

Cross-Functional Collaboration & Stakeholder Management:

• Supported Human Resource partner teams with data-driven guidance for labor reallocation - targeted conversions and transfers – to achieve a healthy site-level roster balance.

• Established a strategic alliance with the Volume Forecasting team, creating an effective feedback loop. Provided critical insights on projected site bank level labor capacity during unplanned events (e.g., flight cancellations) to inform their cap down request approval process. In turn, integrated their volume forecasts into labor planning strategies, ensuring agile and responsive network-wide operations.

• Collaborated with Tech Integration team on ALPS feature testing, providing critical feedback for core model improvements.

Leadership & Mentorship:

• Developed comprehensive learning resources and training support for new team members, facilitating smooth onboarding and role transitions.

• Established as a Subject Matter Expert in planning mechanism best practices and product proficiency.

• Built and maintained strategic alliances across support teams, recognized for aligning customer goals with industry standards.

• Conducted in-depth analysis of case escalations, identifying critical trends and proposing data-driven solutions to management, resulting in a 34% reduction in recurring issues.

• Synthesized complex customer feedback into actionable insights, crafting targeted communications that improved customer satisfaction.

• Developed and implemented daily asset status reports and monthly recovery audits to enhance operational efficiency and reduce asset loss.

• Cultivated strategic partnerships within the Electric Vehicle industry.

• Leveraged the ERP software system to input and compile data gathered from various sources.
• Trained new employees on accurate triaging and dispatching procedures and worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Collaborated with management to discuss, modify and develop effective employee/performance assessment tools.
• Created and maintained spreadsheets for data analysis and productivity reports.
• Recognized by management for providing exceptional customer service.

• Prepared and analyzed monthly financial reports and ad hoc reports for a high volume manufacturing company.
• Identified opportunities for 15% more revenue.
• Utilized Excel daily to perform data gathering, business performance analyses, trend analyses, and other financial analysis tasks.
• Performed budget analyses reducing labor and material costs by 12%.
• Led ongoing reporting of key metrics to management.