Louisa Mendoza
Santa Rosa,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Office Manager
NSRT Enterprises
03.2021 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Created, maintained and updated filing systems for paper and electronic documents
- Maintained computer and physical filing systems
- Updated reports, managed accounts, and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Medical Receptionist
Access Healthcare
10.2022 - 03.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
Customer Service Associate
Olivers Market
05.2017 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
Assistant Manager
Primetime Nutrition
06.2016 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
San Hedrin High
Willits, CASkills
- Customer Relations
- Mail Handling
- Organizational Skills
- Front Office Management
- Schedule Management
- Billing and Invoicing
- Customer Service
- Listening Skills
- Multi-Tasking Skill
Timeline
Medical Receptionist
Access Healthcare
10.2022 - 03.2023
Office Manager
NSRT Enterprises
03.2021 - Current
Customer Service Associate
Olivers Market
05.2017 - 03.2021
Assistant Manager
Primetime Nutrition
06.2016 - 05.2017
High School Diploma -
San Hedrin High
Similar Profiles
Lewis McCanceLewis McCance
CDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner EnterprisesCDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner Enterprises
Kayode DamolaKayode Damola
Warehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass EnterprisesWarehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass Enterprises
Thomas BerryhillThomas Berryhill
Counter Salesperson at Ferguson Enterprises LLCCounter Salesperson at Ferguson Enterprises LLC
Chandra JonesChandra Jones
Executive Assistant to the Chief Executive Officer at Enso VillageExecutive Assistant to the Chief Executive Officer at Enso Village
Alfredo CastanedaAlfredo Castaneda
Detailer at BMWDetailer at BMW