Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Education
Name & contact
Timeline
background-images

Louisa Oteng Appiah

Hampton,VA

Summary


Experienced with identifying market opportunities and driving business growth. Utilizes strategic thinking and effective negotiation skills to establish beneficial partnerships. Track record of leading successful business development initiatives and fostering collaborative team environments.

Overview

13
13
years of professional experience

Work History

Home Health Aide

EVEREADY
01.2024 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.

Kitchen Assistant

Yendidi Restaurant
07.2023 - 01.2024
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Provided backup support to other staff members during busy periods or staff shortages.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained composure and work quality while under stress.

Client Relationship /Business Development Manager

Akosombo Catering
10.2022 - 04.2023
  • Conducted customer surveys and recommended ways of improving customer satisfaction.
  • Studied local market, identified potential opportunities and informed sales team to follow up.
  • Held regular meetings with relationship manager and other officers to discuss trends and new ideas to resolve issues.
  • Assessed current processes to maximise opportunities for customer satisfaction.
  • Reviewed client files to identify opportunities for cross selling.
  • Liaised between customers, staff and stakeholders to maintain constructive communications.
  • Presented feedback findings to staff for increased understanding of service strengths and weaknesses.
  • Built customer loyalty by actioning feedback for enhanced service provisions.
  • Kept track of current and potential clients needs to recommend new applicable products and services.
  • Authorised customer compensation with approval from management.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Represented company and promoted products at conferences and industry events.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
  • Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.

Operations Manager / Relationship Officer

ABII National Savings and Loans
04.2014 - 09.2022
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
  • Strategically scheduled and managed 20+ staff members, maintaining high-performing business operations.
  • Reduced costs and improved operations by analyzing processes and customer feedback..
  • Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
  • Worked constructively with sales team generating new business opportunities and supporting company growth.
  • Created daily checklist for cashiers to accurately complete tasks.
  • Guaranteed consistent working order of cash registers through troubleshooting and promptly addressing issues.
  • Created positive environment of teamwork, mutual respect and morale, reducing staff turnover.
  • Completed opening and closing procedures each day.
  • Set sales goals and motivated team to meet them.
  • Balanced cashier drawers at end of shifts and logged any discrepancies.
  • Provided staffing support to undermanned departments when customer traffic was light.
  • Developed strong customer relationships, resulting in high rate of repeat customers.
  • Provided key turns and change to cashiers promptly to minimize customer wait times.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Developed customized financial plans for clients, incorporating investment, banking, and insurance products that aligned with their goals.
  • Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
  • Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
  • Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
  • Promoted a positive work environment through open communication, fostering collaboration among team members.
  • Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.

National Service Person

Ministry of Finance
08.2012 - 10.2013
  • Produced reliable results across data entry and processing through detail-orientated work.
  • Worked flexibly to meet changing shift patterns and cover staff absences.
  • Supported research programmes to improve subject insight and progress department projects.
  • Collaborated with wider teams to aid productivity and achieve good project progress.
  • Recorded information in Word and Excel documents for reliable reference.
  • Communicated professionally during written and verbal interactions, upholding company values.
  • Provided outstanding customer support to maintain first-class service ratings.
  • Completed administration tasks to maintain accurate, up-to-date records and documentation.
  • Took instruction well to complete daily tasks to specifications and within deadlines.
  • Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
  • Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
  • Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
  • Developed leadership qualities by overseeing projects and mentoring junior National Service members.
  • Acquired knowledge of government operations while contributing to the successful execution of national programs.
  • Cultivated strong work ethic through adherence to strict schedules and meeting tight deadlines under pressure.

Education

Diploma of Higher Education - PROJECT MANAGEMENT

GHANA INSTITUTE OF MANAGEMNT & PUBLIC ADMINIS

Bachelor of Science - BANKING AND FINANCE

CENTRAL UNIVERSITY COLLEGE

Skills

  • Sales negotiating
  • Sales enquiry handling
  • Exceptional communication
  • Order processing
  • Record maintenance
  • Dispute resolution
  • Data confidentiality
  • Training and mentoring
  • Consultative and relationship selling
  • Networking ability
  • Relationship management
  • Media contacts management
  • Social media proficiency
  • Team leadership
  • Business development and planning
  • Customer service
  • Decision-making
  • Business development
  • Negotiations

Languages

English
Intermediate
Twi
Intermediate

Personal Information

Education

DISTINTION,PROJECT MANAGEMENT

Name & contact

Timeline

Home Health Aide

EVEREADY
01.2024 - Current

Kitchen Assistant

Yendidi Restaurant
07.2023 - 01.2024

Client Relationship /Business Development Manager

Akosombo Catering
10.2022 - 04.2023

Operations Manager / Relationship Officer

ABII National Savings and Loans
04.2014 - 09.2022

National Service Person

Ministry of Finance
08.2012 - 10.2013

Bachelor of Science - BANKING AND FINANCE

CENTRAL UNIVERSITY COLLEGE

Diploma of Higher Education - PROJECT MANAGEMENT

GHANA INSTITUTE OF MANAGEMNT & PUBLIC ADMINIS

Similar Profiles

CREATE PROFILE
Louisa Oteng Appiah