Louisa Rapp
Fort Lauderdale,FL
Summary
Authorized to work in the US for any employer Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Skilled Managing Specialist focused on maximizing Growth success through effective use of Communication, representation and Knowledge abilities. Top-notch communicator with excellent time management, administrative and customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Spa Specialist
VASH SPA
10.2014 - Current
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Developed and managed relationships with key clients and partners to drive growth.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Based on customers needs and desires
- Place special orders
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Evaluated staff performance and provided coaching to address inefficiencies.
Asset Protection Associate
Walmart
01.2018 - 12.2022
- Asset protection associate at Walmart
- Responsible for associates and customers safety
- Required to maintain safety building inside, surrounding outside and parking lot
- Always make sure spill stations are filled with all things needed for PPE, (Personal Protective Equipment)
- Monthly fire inspection, fire extinguishers, fire exit doors, emergency lights, parking lot lighting are all up to standards, state required.
- Tour facility entire building daily to make sure everything is up to Code.
- Worked with local Sheriff officers from Palm Beach County to Broward County
- Contacted local authorities and apprehended shoplifters.
- Kept patrons and employees safe and from criminal activity.
- Background-checked potential investors, partner companies and employees and drafted reports of findings.
- Wrote reports for internal and external crime, burglary, or theft.
- We used EJ tool, Electronic Journal, Smart system to gather required information, to put together cases
- Burned video of incidents and accidents, for store and copies for PD
- Trained to do five elements before apprehending thieves
- Trained for Active Shooter plan
- I took new associates around the store, to show them all the exits, and meeting spot in case of an emergency
- Explained how to use a fire extinguisher in case of a fire
- Required yearly inventory in market 488, consisting of 16 stores
- I took my position very serious, while having a good relationship with my associates.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Customer Service Representative
SPROUTS SUPERMARKET
10.2012 - 10.2016
- Supervised Employees
- Managed inventory and receiving
- Labeling correct date, price, and weight of all items
- Monitored temperature of all cooler items
- Demonstrated presentation on all items
- Inventory and Loss Prevention
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Increased efficiency and team productivity by promoting operational best practices.
- Created and maintained detailed database to develop promotional sales.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Updated account information to maintain customer records.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted available products and services to customers during service, account management, and order calls.
Sales Representative Manager
CUSTOMER SERVICE, PUBLIX SUPERMARKET
01.2006 - 06.2012
- Analyze green product marketing or sales trends to forecast future conditions
- Train workers in Preparation, and in service, sanitation, and safety procedures
- Supervise and participate in kitchen and dining area cleaning activities
- Control inventories of food, equipment, and liquor, and report shortages to designated personnel
- Cheese Shop / Food Preparation / Customer Service
- Drove sales by developing multi-million dollar contract sales.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
CLOTHING MANAGER
HARLEY DAVIDSON OF FORT LAUDERDALE
01.2000 - 06.2007
- Plan and prepare advertising and promotional material to increase sales of products or services
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Place special orders or call other stores to find desired items
- Prepare merchandise for purchase or rental.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science -
The Art Institute of Fort Lauderdale
Fort Lauderdale06.2003
Bachelor of Arts - Business Management
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL06.2003
Master of Arts -
University of California - Los Angeles
Los Angeles, CA06.2008
BS - MANAGEMENT SCIENCE
ART INSTITUTE oF FORT LAUDERDALE
06.2003
Associate of Arts - Yoga Therapy And Teacher Training
UCLA
City Of Los Angeles, CA10.2017
Skills
- Video Conferencing
- Maintain Systems
- Community Advocacy
- Patient Account Reviews
- Leadership
- Interactive Activities
- Corrective Actions
- Coordinate Supplies
- Team Performance Improvement
- Overseeing Security Details
Timeline
Asset Protection Associate
Walmart
01.2018 - 12.2022
Spa Specialist
VASH SPA
10.2014 - Current
Customer Service Representative
SPROUTS SUPERMARKET
10.2012 - 10.2016
Sales Representative Manager
CUSTOMER SERVICE, PUBLIX SUPERMARKET
01.2006 - 06.2012
CLOTHING MANAGER
HARLEY DAVIDSON OF FORT LAUDERDALE
01.2000 - 06.2007
Bachelor of Science -
The Art Institute of Fort Lauderdale
Bachelor of Arts - Business Management
The Art Institute of Fort Lauderdale Inc
Master of Arts -
University of California - Los Angeles
BS - MANAGEMENT SCIENCE
ART INSTITUTE oF FORT LAUDERDALE
Associate of Arts - Yoga Therapy And Teacher Training
UCLA
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