Louisa Stamm
Cornelius,NC
Summary
Passionate individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational, clerical and activity-based skills to any setting. Proficient in customer service best practices and related options. Excited to begin a new challenge and be successful in helping individuals meet their needs.
Overview
25
25
years of professional experience
Work History
Sales Associate
HomeSense
03.2023 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assessed customer needs in a friendly manner and utilized suggestive selling techniques to drive sales including checking store system for merchandise at other sites
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Travel Agent/Owner
JAMS Fun Travel
08.2022 - Current
- Consistently foster business growth by delivering first-rate travel advising and itineraries to develop valuable client relations
- Complete travel arrangements for clients based on their wants and needs
- Prepare documents and email confirmations to the clients
- Develop a loyal clientele base by providing excellent listening and research skills and keen understanding of travel budgets
- Promote services on social media to foster business growth
- Participate in travel-related webinars, vendor training and destination specialization programs.
Pet Sitter
Wags N' Whiskers
08.2021 - 04.2023
- Gave medication to pets following guidelines from owners.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Monitored animals for behavioral problems and signs of health issues.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers through professional communication via phone, email, and text.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
Preschool Board of Directors
Huntersville United Methodist Church
08.2006 - 08.2007
- Voted on key decisions to start and develop the preschool program
- Worked closely with board members to develop and manage budget, select curriculum and discuss hiring techniques
- Discussed potential candidates for positions including for the role of preschool director.
MOPS Social Committee Chair
MOPS Huntersville United Methodist Church
03.2004 - 05.2007
- Handled all delegated tasks, including writing the Newsletter and communicating with members
- Collaborated with team members to plan meetings, develop programs for the community and provide possible community service opportunities
- Planned, organized and led activities for members beyond meeting.
Media Specialist
Charlotte Mecklenburg Schools
08.2000 - 06.2003
- Handled all troubleshooting of PCs, software, printers and other equipment in the most efficient manner for the entire school
- Provided modern and successful educational experience for students by incorporating a range of media and technology options
- Helped teachers incorporate literacy skills and build love of education in students of all backgrounds
- Organized all aspects of the library, including media supplies, main catalog, special equipment and permanent records
- Used library and scholarly databases to locate necessary information
- Sourced materials that met current needs, drove curiosity and supported learning
- Taught group and individual instruction sessions to impart knowledge of library and research practices.
Library and Information Specialist
Public Library of Charlotte Mecklenburg County
01.1999 - 08.2000
- Sourced materials that met current needs, drove curiosity and supported learning
- Attended conferences to maintain current knowledge of field
- Kept resources in neat, clean, and working fashion to maintain availability for use
- Taught group and individual instruction sessions to impart knowledge of library and research practices
- Researched questions and concerns from customers and provided detailed responses
- Troubleshooted technical problems with library computers and other technology
- Traveled to various locations to perform book talks
- Worked with a team to develop programs for the young adult patrons
- Wrote book reviews to be found on the library website.
Education
Masters of Library and Information Science - Library and Information Science
University of North Carolina at Greensboro
Greensboro, NC12.1998
Bachelor of Arts - History
SUNY at Fredonia
Fredonia, NY05.1995
Skills
- Cash Handling
- Social Media
- Time Management
- Schedule Management
- Client Communication
- Client Account Management
- Excellent people skills
- Sales Development
- Excellent Written and Verbal Communication
Timeline
Sales Associate
HomeSense
03.2023 - Current
Travel Agent/Owner
JAMS Fun Travel
08.2022 - Current
Pet Sitter
Wags N' Whiskers
08.2021 - 04.2023
Preschool Board of Directors
Huntersville United Methodist Church
08.2006 - 08.2007
MOPS Social Committee Chair
MOPS Huntersville United Methodist Church
03.2004 - 05.2007
Media Specialist
Charlotte Mecklenburg Schools
08.2000 - 06.2003
Library and Information Specialist
Public Library of Charlotte Mecklenburg County
01.1999 - 08.2000
Masters of Library and Information Science - Library and Information Science
University of North Carolina at Greensboro
Bachelor of Arts - History
SUNY at Fredonia