Louisa Strachan
Kennebunk
Summary
Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Intermed
07.2021 - Current
- Assist patients with scheduling appointments
- Cross-reference agendas and itineraries to avoid scheduling conflicts
- Problem solved with patients for an agreeable solution
- Reduced errors in data entry by meticulously updating patient demographic information as needed.
- Notate phone calls for other staff members to analyze and understand information
- Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.
- Utilized electronic health record systems proficiently, contributing to overall efficiency in documentation management.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated timely appointment scheduling for improved patient access to healthcare services.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Recommended service improvements to minimize recurring patient issues and complaints.
General Merchandiser and Guest Service
Target
08.2019 - 07.2021
- Helped customers find the items they were looking for
- Stocked shelves in various departments
- Unloaded the shipment truck and sorted the freight
- Helped co-workers solve work-based problems to improve efficiency
- Helped guests solve problems when it came to returns or exchanges
- Took care of the store's start funds for the registers
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Streamlined merchandise organization for enhanced store appearance and easier customer navigation.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Conducted regular price audits to maintain accurate pricing information for all products on display.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Processed refunds and exchanges in accordance with company policy.
Cashier
Barista, Aroma Joes
10.2020 - 06.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Used POS system to enter orders, process payments and issue receipts.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Crew Member
Dunkin' Donuts
03.2016 - 08.2019
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High school diploma - General Studies
Kennebunk High School
Kennebunk, ME06.2018
Skills
- Barista Experience
- Cash Handling
- Coffee Experience
- Merchandising
- Planograms
- Pricing
- Retail Sales
- Customer Service
- Freight Experience
- POS
- Cashiering
- Food Service
- Guest Services
- Food Handling
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Filing & organization
- Arranging and managing information or materials using a set of rules
- Ensuring customer satisfaction and prioritizing tasks in a customer service setting
- HIPAA Compliance
- Appointment Scheduling
- Appointment Confirmation
- Multi-Line Telephone Systems
- Punctual and Hardworking
Timeline
Patient Service Representative
Intermed
07.2021 - Current
Cashier
Barista, Aroma Joes
10.2020 - 06.2021
General Merchandiser and Guest Service
Target
08.2019 - 07.2021
Crew Member
Dunkin' Donuts
03.2016 - 08.2019
High school diploma - General Studies
Kennebunk High School