Louis Andre' Bates
Conyers,GA
Summary
Dear Administrator: I am interested in pursuing the Role of District Trainer for the Eastern District of Compass Self Storage , I am a Highly Driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. I am very competent with more than 20 years of experience to offer to this Great Opportunity . I have enclosed my resume as a first step in exploring the possibility of becoming District Trainer .My most recent experiences are performing the duties as General Manager/Live on Site Property Manager for Multiple locations here at Compass Self Storage and Extra Space Storage , while making sure each Store Metric numbers were Met and each Customer was giving the best customer service that they Deserved , Department Manager for Floor and Decor in Kennesaw , GA , Department Supervisor for The Home Depot of Decatur, GA and also On - Site Resident Manager for Alice Williams Towers. And Production Operator for Danos and Curole Marine Contractors of Larose, LA as well as Assets Protection Manager for Sears of McComb, MS. I served as Special Projects Coordinator for Southwest, MS Opportunity, Inc., Fatherhood Initiative Program, a state funded project. I was responsible for planning and implementing workshops for the Fatherhood Program, along with recruitment of fathers and potential fathers in the four surrounding counties, Pike, Lincoln, Wilkinson and Franklin. Additionally, I acted as the Wellness Center Manager, Lead Billing Collector and Financial Advisor for Patient Accounts at Madison County Medical Center in Madison MS. Through professional contacts I became the Accounting Coordinator for Ernst and Young, LLP, downtown Dallas, TX, One Main Place, where I was responsible for providing support to all clients. As an employee with your organization, I will bring a focus on quality and the ability to work well with individuals of diverse ages and backgrounds. Furthermore, I am seeking the District Trainer career position in that it will offer growth potential and the Possibilities to achieve Bigger Goals , which I have set for myself. I will bring a focus and an ease of use to the Role Of District Trainer, which I feel can be mutually beneficial for both of us. I would greatly appreciate the opportunity to discuss with you how my qualifications would benefit The Role of District Trainer .
Sincerely, Louis Bates
Enclosure Resume.
Overview
9
9
years of professional experience
Work History
General Manager
Compass Self Storage
Conyers, GA
01.2023 - Current
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Site Manager/Live on Site
Extra Space Storage
Lawrenceville, GA
01.2020 - 12.2022
- Managed daily operations of the site, including staff and contractors.
- Responded promptly to customer inquiries or complaints.
- Mentored new employees on safety protocols, processes and procedures.
- Assigned tasks and delegated responsibilities among team members.
- Maintained records of inventory, assets, personnel and other relevant data.
- Maintained safe operating compliance and verified that operations met best practice standards.
- Employed cost management techniques to maintain budget and increase revenue.
- Provided training opportunities for existing staff in order to enhance their skillset.
- Collaborated with vendors for procurement of materials needed for projects.
- Performed routine audits to maintain inventories, supplies and equipment.
- Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
Department Manager
Floor & Decor
Kennesaw, GA
12.2017 - 12.2019
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
Department Supervisor
The Home Depot
Decatur, GA
11.2015 - 12.2017
- Balanced the responsibilities of serving the customer and ensuring that direct reports are educated on the process, behaviors, and expectations for meeting customer needs
- High level expectations also included: LEADERSHIP: Driving a culture of learning by teaching, coaching, training with positive motivation and inspiration
- CUSTOMER SERVICE: Established a culture of excellent Customer Service throughout the department using the FIRST(Find,Inquire,Respect,Solve,Thank) Model.IN-STOCK: Increased turns
- Increased sales by 50% in Faucets Sales and 60% in Water Heater Sales over a two-year period
- Researched/Monitored multiple databases to keep track of all company inventory
- Provided onsite training.
- Trained employees on new processes or procedures as needed.
- Ensured compliance with all safety regulations across the department.
- Resolved customer complaints in a timely manner.
- Trained and mentored new associates on department policies and procedures.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted performance reviews for staff members.
On-Site Resident Manager
Alice Williams Towers
Lithonia, GA
07.2015 - 09.2016
- Provided onsite SUPERVISION for 54 Independent living Residents
- Also monitored the facility and its grounds for safety, while providing front desk support from 6pm - 8am, five days weekly; being on call during weekends
- Provided and Recorded documentation for staff along with minutes to give a breakdown of findings during my night audits
- Maintained and Identified solutions for emergency maintenance problems.
- Conduct regular inspections of rental units, common areas, and other facilities to ensure quality standards are met.
- Negotiate contracts with vendors providing services such as landscaping or pest control.
- Plan special events such as community gatherings or parties for residents.
- Manage parking lot operations; monitor traffic flow around the premises.
- Train new employees on proper procedures for handling tenant requests or complaints.
- Enforce eviction proceedings when necessary according to state law.
- Handle tenant inquiries in a timely manner; resolve tenant complaints or disputes as necessary.
- Monitor safety protocols at the property; respond to emergency situations promptly.
Education
Bachelor of Science - MASS COMMUNICATIONS, MARKETING
Mississippi College
08-1993
ORGANIZATIONAL COMMUNICATION
The University of Southern Mississippi
01.1989
Skills
- Microsoft Office
- Computer proficient
- Quick learner
- Reports generation and analysis
- Client-focused
- Operations management
- Results-oriented
- Project Management
- File/records maintenance
- Training and development
- Accounts Payable/Receivable
- Customer Satisfaction
- Customer Needs Assessment
- Customer Service
- Service Quality Improvement
Activities
- Member, Alumni Association MISSISSIPPI COLLEGE
- Member, CHOCTAW BASKETBALL TEAM/M.C.(1990 - 1992)
- Member, FELLOWSHIP CHRISTIAN ATHLETES (1990 - PRESENT)
- Member, GOLDEN EAGLE BASKETBALL TEAM/U.S.M. (1987 - 1989)
Timeline
General Manager
Compass Self Storage
01.2023 - Current
Site Manager/Live on Site
Extra Space Storage
01.2020 - 12.2022
Department Manager
Floor & Decor
12.2017 - 12.2019
Department Supervisor
The Home Depot
11.2015 - 12.2017
On-Site Resident Manager
Alice Williams Towers
07.2015 - 09.2016
Bachelor of Science - MASS COMMUNICATIONS, MARKETING
Mississippi College
ORGANIZATIONAL COMMUNICATION
The University of Southern Mississippi
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