Louisa P Perez
Victorville ,CA
Summary
Diligent, self-motivated and dedicated Liaison professional with 17 years of experience in the Federal Government industry. Honest and ethical with exceptional conflict resolution talents. Dedicated to handling all types of inquiries efficiently and effectively.
Overview
17
17
years of professional experience
Work History
Management Analyst - HR Liaison
Department Of Defense
03.2006 - 06.2023
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Reduced costs for the organization by identifying areas of improvement and recommending cost-saving measures.
- Enhanced decision-making capabilities with thorough research, data analysis, and presentation of findings to stakeholders.
- Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
- Conducted gap analyses to pinpoint areas of weakness within the organization and develop targeted solutions for growth.
- Evaluated existing systems and processes, identifying inefficiencies and recommending modifications for optimal performance.
- Facilitated workshops and training sessions to enhance employees'' understanding of new methodologies and techniques in management analysis.
- Provided expert guidance on best practices, resulting in improved overall organizational effectiveness.
- Performed detailed financial analyses to support budgeting decisions and resource allocation efforts within the company.
- Leveraged data-driven insights to optimize resource utilization, leading to increased profitability across various departments within the company.
- Streamlined communication channels between departments by implementing efficient reporting structures that facilitated collaboration among teams.
- Managed complex projects from inception through execution while maintaining strict adherence to budgetary constraints and timelines.
- Served as a subject matter expert on management analysis principles, providing valuable counsel to stakeholders during critical business planning sessions.
- Evaluated current processes to develop improvement plans.
- Created and optimized records management strategies to coordinate and protect information.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
- Managed complex schedules to coordinate travel, meetings, and events for executive leadership teams.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
- Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Prepared and delivered presentations and reports on liaison activities for internal and external stakeholders.
- Developed and implemented strategies to streamline communication between internal and external stakeholders.
- Developed and implemented liaison initiatives to facilitate communication between departments and stakeholders.
- Created and maintained organizational database of stakeholders and contacts for use by personnel.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Human Resources Specialist
Department Of Defense
03.2006 - 05.2009
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Improved communication between management and staff by organizing regular town hall meetings and feedback sessions.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Analyzed turnover trends within the organization to proactively address potential issues affecting employee morale and job satisfaction.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Participated in industry conferences and networking events to stay current on best practices in human resources management and share insights with the organization.
- Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Developed and coordinated employee training programs to improve productivity and performance.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Administered employee benefits programs and assisted with open enrollment.
- Collaborated with managers to identify and address employee relations issues.
- Developed and implemented onboarding and orientation programs for new employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Assisted with writing job postings and job descriptions for boards.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advocated for staff members, helping to identify and resolve conflicts.
- Worked alongside global business leader to deploy new training strategies.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Education
Associate of Science - Human Resources
Inter-American Air Forces Academy
San Antonio, TX01.2022
Certification in Human Resources - Human Resources Development
Inter-American Air Forces Academy
San Antonio, TX07.2011
Skills
- Business process improvement
- Client Relationship Management
- Policy analysis
- Organizational Development
- Analytical Thinking
- Team Collaboration
- Problem-solving aptitude
- Written Communication
- Professional Demeanor
- Time management abilities
- Risk Assessment
- Effective Communication
- Time Management
- Goal Setting
- Attention to Detail
- Active Listening
- Multitasking
- Problem-solving abilities
- Professionalism
- Team building
- Data Collection
- Teamwork and Collaboration
- Self Motivation
Timeline
Management Analyst - HR Liaison
Department Of Defense
03.2006 - 06.2023
Human Resources Specialist
Department Of Defense
03.2006 - 05.2009
Associate of Science - Human Resources
Inter-American Air Forces Academy
Certification in Human Resources - Human Resources Development
Inter-American Air Forces Academy