Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Louisa Primm

Mexia,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

18
years of professional experience
1
Certification

Work History

Carenet Health

Escalation Team Lead/Subject Matter Expert
11.2018 - Current

Job overview

  • Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
  • Monitored and tracked user progress to identify improvement opportunities.
  • Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
  • Analyzed business problems, identifying root causes and developing robust solutions.
  • Improved user productivity and efficiency through system training and support.
  • Facilitated product development with implementation of standard best practices.
  • Designed and prepared technical reports, studies, and related documentation.
  • Prepared proposal documentation and specifications based on user analytics.
  • Provided coaching and mentoring to employees.
  • Trained and mentored new personnel and tenured staff to fulfill various roles.
  • Facilitated training programs for operations.
  • Developed lesson plans, instructional materials and written practice tests for training courses.
  • Created training manuals for employees according to company guidelines and protocols.
  • Monitored and updated best practices and protocols to comply with client goals.
  • Skilled at working independently and collaboratively in a team environment.
  • Created and updated articles in Salesforce
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Analyzed quality and performance data to support operational decision-making.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Supervised daily operations to maximize client/customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

Chico's FAS

Boutique Team Leader
08.2017 - 12.2018

Job overview

  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Greeted customers entering store and offered assistance with requirements.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Checked incoming orders and organized new stock.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
  • Helped managers with daily checklists and last-minute requirements.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Colors Billing and Collections

Back Office Specialist
01.2011 - 01.2012

Job overview

  • Generated spread sheets for billing companies and patients
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Posted payments
  • Assisted with outstanding and unpaid claims
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Verified accuracy of patient information in medical records.
  • Input data into computer programs and filing systems.
  • Scanned and uploaded medical records into electronic medical records system.
  • Identified new methods to optimize medical records management.

UCanQuit2

Tobacco Cessation Quit Coach
01.2008 - 01.2009

Job overview

  • Assisted clients in exploring feelings and understanding behaviors.
  • Designed safe and supportive environment for clients to discuss issues.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Listened to clients' concerns and provided encouragement and support.

WALMART

Customer Service Manager
01.2006 - 06.2007

Job overview

  • Promoted from Front End Cashier to Customer Service Manager after 3 months
  • Supported front-line cashiers as well as Department Managers
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assisted with pricing questions and inventory availability.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed refunds and exchanges in accordance with company policy.

Education

American InterContinental University
Schaumburg, IL

Bachelor of Arts from Visual Communication
08.2009

GROESBECK HIGH SCHOOL
Groesbeck, TX

High School Diploma
05.2002

Skills

  • Multi-line Phone Systems
  • Live Chat
  • Adobe Creative Suite
  • Medical field (Clerical/Administrative)
  • Salesforce
  • CRM software
  • Customer Service
  • Management/Operations
  • IT Support (Local/Remote)
  • High-Volume Environments
  • Microsoft Windows and Office
  • Training and Development
  • Flexible and Adaptable
  • Dependable and Responsible

Certification

Customer Service (10+ years) Data Entry (10+ years) IT Support (2 years) Receptionist (10+ years) Retail Sales (5 years) Microsoft Office (10+ years) Administrative Experience (10+ years) Order Fulfillment

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Escalation Team Lead/Subject Matter Expert

Carenet Health
11.2018 - Current

Boutique Team Leader

Chico's FAS
08.2017 - 12.2018

Back Office Specialist

Colors Billing and Collections
01.2011 - 01.2012

Tobacco Cessation Quit Coach

UCanQuit2
01.2008 - 01.2009

Customer Service Manager

WALMART
01.2006 - 06.2007

American InterContinental University

Bachelor of Arts from Visual Communication

GROESBECK HIGH SCHOOL

High School Diploma

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Louisa Primm