Louise Alvarez
Summary
Logical Dispatch Coordinator offering 8 -year background scheduling and dispatching drivers, work crews and vehicles to appropriate locations according to predetermined schedules. Skillful in preparing daily work and run schedules and overseeing communications within specifically assigned territories. Results-oriented and productive individual committed to quality service and customer retention. Organized Dispatch Coordinator with 8 years of vast experience overseeing dispatch of emergency service unit or delivery truck vehicles. Strong communicator possessing outstanding relationship management and time management abilities. Polished in scheduling and dispatching workers, addressing common problems and requests and invoicing and receiving payments.
Overview
14
14
years of professional experience
Work History
Dispatch Coordinator
Sears Roebuck And Company
08.2019 - 07.2023
- Responded to high volume of phone and email requests to provide logistics information.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Organized paperwork and explained individual job parameters for each assignment.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
Customer Service Dispatcher
Faneuil
02.2015 - 04.2019
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Reduced risks and emergency response issues by observing public safety field units.
Open Enrollment Specialist
Aon Hewitt, Hewitt Associates
03.2009 - 05.2015
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.2007
Skills
- Creative Solutions
- Work Order Preparations
- Client Support
- Process Orders
- Clerical Support
- Traffic Monitoring
- Information Updates
- Coordinate Services
- Roadside Assistance
- Dispatch Coordination
- Dispatch Planning
- Call Center Software
Timeline
Dispatch Coordinator
Sears Roebuck And Company
08.2019 - 07.2023
Customer Service Dispatcher
Faneuil
02.2015 - 04.2019
Open Enrollment Specialist
Aon Hewitt, Hewitt Associates
03.2009 - 05.2015
High School Diploma -
Lake Brantley High School
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