Louise Bell
Canyon Lake,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Catastrophe Insurance Adjuster
Eberl Claim Services
03.2023 - 05.2023
- Assisted junior adjusters in developing their skills through mentorship opportunities; sharing knowledge regarding best practices for catastrophe insurance adjustments.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
- Verified insurance claims and determined fair amount for settlement.
- Facilitated smooth communication with clients by maintaining professional relationships with policyholders and agents, throughout the claim process.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
Catastrophe Independent Insurance Adjuster-Trainer
Eberl Claim Services
09.2022 - 11.2022
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Provided comprehensive reports to management detailing claim findings, recommendations, and overall performance metrics.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
Catastrophe Claims Adjuster-Virtual Trainer
Eberl Claim Services
07.2021 - 11.2021
- Assisted in training new adjusters, sharing industry knowledge and best practices to enhance team performance.
- Collaborated with adjusters to streamline the claims handling process, expediting claim closures.
- Managed catastrophe claims caseload with adjusters for timely resolution, ensuring client satisfaction and maintaining company reputation.
- Proactively managed workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
- Enhanced communication between field adjusters and inside examiners, streamlining information exchange for efficient decision-making on claims resolutions.
Catastrophe Insurance Adjuster-Virtual
Eberls Claim Service
05.2019 - 06.2021
- Prepared summaries of damage, payments, and policy coverage.
- Verified insurance claims and determined fair amount for settlement.
- Increased customer satisfaction ratings by providing empathetic support to policyholders during times of crisis, ensuring timely resolution of claims.
- Facilitated smooth communication with clients by maintaining professional relationships with policyholders, and agents throughout the claim process.
- Expedited policyholder satisfaction by promptly addressing concerns and providing clear explanations of coverage and settlements.
- Strengthened company reputation through diligent work ethic, attention to detail, and continuous improvement in job performance.
- Managed high volume caseloads while maintaining strict adherence to deadlines and quality standards for each claim processed.
Catastrophe Claims Adjuster
Eberl Claims Services
08.2018 - 12.2018
- Prepared summaries of damage, payments, and policy coverage.
- Improved claim processing efficiency by conducting thorough investigations and accurate damage assessments.
- Managed catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
- Increased policyholder retention by providing exceptional customer service during the claims process.
- Maintained detailed records of all claims handled, resulting in accurate reporting and data analysis for management review.
- Anticipated potential coverage disputes by meticulously reviewing policy provisions and endorsements.
- Enhanced communication between field adjusters and inside examiners, streamlining information exchange for efficient decision-making on claims resolutions.
- Prepared summaries of damage, payments, and policy coverage.
Catastrophe Independent Claims Adjuster-Trainer
UPC
07.2017 - 10.2017
- Mentored and trained junior adjusters, sharing best practices for claims handling that adhered to company guidelines.
- Conducted comprehensive site inspections to assess property damage accurately, ensuring precise evaluation of required repairs or replacement costs.
- Examined claims forms and other records to determine insurance coverage.
- Navigated complex policy guidelines to ensure accurate claim evaluations and fair settlements for clients.
- Negotiated favorable settlements for policyholders while protecting company interests and minimizing financial risk.
- Enhanced workflow efficiency by implementing strategic organization systems that streamlined case documentation retrieval for faster decision-making processes.
Catastrophe Insurance Adjuster
Eberl Claim Services
07.2016 - 10.2016
- Increased customer satisfaction ratings by providing empathetic support to policyholders during times of crisis, ensuring timely resolution of claims.
- Expedited policyholder satisfaction by promptly addressing concerns and providing clear explanations of coverage and settlements.
- Managed high volume caseloads while maintaining strict adherence to deadlines and quality standards for each claim processed.
- Maximized accuracy in damage estimates by utilizing advanced software tools for assessing costs and repair timelines.
- Improved claim processing efficiency by conducting thorough inspections and accurate assessments of property damages.
- Negotiated fair settlements with policyholders based on thorough evaluations of loss circumstances and accurate determination of covered damages.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
Independent Insurance Adjuster-In House
Eberl Claim Services
06.2015 - 09.2015
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Provided comprehensive reports to management detailing claim findings, recommendations, and overall performance metrics.
- Attended industry conferences to stay current on emerging trends in the field of insurance adjusting, fostering continuous improvement in my work methods.
- Improved claim processing efficiency by conducting thorough investigations and timely documentation of property damage.
- Prepared summaries of damage, payments, and policy coverage.
Independent Insurance Adjuster
Eberl Claim Services
08.2013 - 05.2014
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Evaluated policy coverage details using advanced analytical skills to determine appropriate payout amounts accurately without overpayment or underpayment issues arising later on down the line between parties involved within an incident report scenario contextually relevant towards each unique situation encountered daily basis when working as an Independent Insurance Adjuster representing various companies across different states nationwide USA region specific locations accordingly so forth thus far henceforth moving forward hereafter going onwards prior past experience wise speaking terms.
- Streamlined communication among various parties involved in the claims process through active collaboration and clear correspondence.
- Developed strong rapport with clients by consistently providing excellent service throughout the claims process.
- Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
- Maintained accurate records of all claim activities, ensuring easy access to information for audits and reviews.
- Provided comprehensive reports to management detailing claim findings, recommendations, and overall performance metrics.
- Managed a large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
Independent Insurance Adjuster
Eberl Claim Services
01.2013 - 08.2013
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Evaluated policy coverage details using advanced analytical skills to determine appropriate payout amounts accurately without overpayment or underpayment issues arising later on down the line between parties involved within an incident report scenario contextually relevant towards each unique situation encountered daily basis when working as an Independent Insurance Adjuster representing various companies across different states nationwide USA region specific locations accordingly so forth thus far henceforth moving forward hereafter going onwards prior past experience wise speaking terms.
- Streamlined communication among various parties involved in the claims process through active collaboration and clear correspondence.
Education
Bachelor of Science - Education
Texas State University
San Marcos, TX12.1979
Skills
- Claims Evaluation
- Damage Assessment
- Policy Interpretation
- Highly motivated
- Claims Investigation
- Claims Processing
- Caseload Management
- Insurance policy coverage knowledge
- Advanced oral and written communication skills
- Texas Claims Adjuster License
Timeline
Catastrophe Insurance Adjuster
Eberl Claim Services
03.2023 - 05.2023
Catastrophe Independent Insurance Adjuster-Trainer
Eberl Claim Services
09.2022 - 11.2022
Catastrophe Claims Adjuster-Virtual Trainer
Eberl Claim Services
07.2021 - 11.2021
Catastrophe Insurance Adjuster-Virtual
Eberls Claim Service
05.2019 - 06.2021
Catastrophe Claims Adjuster
Eberl Claims Services
08.2018 - 12.2018
Catastrophe Independent Claims Adjuster-Trainer
UPC
07.2017 - 10.2017
Catastrophe Insurance Adjuster
Eberl Claim Services
07.2016 - 10.2016
Independent Insurance Adjuster-In House
Eberl Claim Services
06.2015 - 09.2015
Independent Insurance Adjuster
Eberl Claim Services
08.2013 - 05.2014
Independent Insurance Adjuster
Eberl Claim Services
01.2013 - 08.2013
Bachelor of Science - Education
Texas State University
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