Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louise Boyd

Hopkins,United States

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

28
28
years of professional experience

Work History

Sales Associate

Lowes Home Improvment
08.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Assistant Manager

Quick Change Tires
09.2016 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Achieved recognition for contribution to store success by optimizing sales.

Package Handler

FedEx
01.2002 - 09.2015
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Handled inventory control and cycle counting procedures.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.
  • Documented warehouse stock each day and reported inventory totals to supervisor.
  • Delivered updates on anticipated task completion times.

Assembly Line Worker

Bose
07.1999 - 03.2000
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Followed outlined specifications to implement assembly plans.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Identified machinery malfunctions by performing troubleshooting tasks.
  • Buffed out minor scratches and imperfections to improve product quality.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
  • Put hazardous materials in properly marked containers to avoid injuries or contamination.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.

Assistant Manager

Corner Pantry
06.1997 - 05.1999
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.

Education

AC Flora High School
06.1990

Skills

  • Sales Monitoring
  • Shift Coverage
  • Call Forwarding
  • Cash Deposits and Receipts
  • Inventory Restocking
  • Business Analysis
  • Shipment Preparation
  • Data Collation
  • Technical Proficiency
  • Teamwork and collaboration
  • Time management
  • Multi-tasking strength

Timeline

Sales Associate

Lowes Home Improvment
08.2023 - Current

Assistant Manager

Quick Change Tires
09.2016 - Current

Package Handler

FedEx
01.2002 - 09.2015

Assembly Line Worker

Bose
07.1999 - 03.2000

Assistant Manager

Corner Pantry
06.1997 - 05.1999

AC Flora High School

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