Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LOUISE B THOMAS

Supervisor
New York,NY

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Diligent [Desired Position] with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Overview

23
23
years of professional experience

Work History

Motor Vehicle Supervisor

NYC Department of Homeless Services
11.2014 - Current
  • Assisted in daily operations by coordinating schedules and monitoring workflow efficiency.
  • Supported team members in learning safety protocols and operational procedures.
  • Conducted routine equipment checks to ensure proper functioning and safety compliance.
  • Collaborated with management to identify areas for process improvement and efficiency gains.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained database systems to track and analyze operational data.

Motor Vehicle Operator

NYC Department of Homeless Services
08.2002 - 11.2014
  • Operated various vehicle types, ensuring compliance with safety regulations and operational guidelines.
  • Conducted routine vehicle inspections to identify maintenance needs and enhance operational efficiency.
  • Coordinated transportation schedules, optimizing routes for timely deliveries and service quality.
  • Trained junior operators on safe driving practices and efficient vehicle handling techniques.
  • Monitored traffic conditions to adjust travel plans, reducing delays and enhancing customer satisfaction.
  • Implemented GPS technology for more precise navigation, saving time on daily routes.
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Assisted in training new hires on company policies, procedures, and safe driving techniques.
  • Managed fuel distribution and completed weekly and monthly reports.
  • Transported [Cargo] and [Cargo] on regular basis.
  • Coordinated closely with team members to optimize workflow during high-traffic periods.
  • Upheld a clean driving record by following all safety guidelines while operating vehicles.
  • Maintained accurate records of mileage, routes, and deliveries for improved tracking and reporting purposes.
  • Supported management in identifying opportunities for improvements within the motor vehicle operation department.
  • Conducted vehicle performance checks and performed maintenance actions.
  • Enhanced vehicle safety by conducting regular inspections and maintenance checks.
  • Operated with safety and skill to avoid accidents and delays.
  • Managed loading, unloading and safety of all personnel, cargo and equipment.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Inspected vehicles and completed daily maintenance actions.
  • Reported defects, damage, and accidents to proper personnel.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Delivered goods and products to customer on time and in excellent condition.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Education

High School Diploma -

Eastern District High School
Brooklyn, NY
06-1992

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Languages

English
Full Professional

Timeline

Motor Vehicle Supervisor

NYC Department of Homeless Services
11.2014 - Current

Motor Vehicle Operator

NYC Department of Homeless Services
08.2002 - 11.2014

High School Diploma -

Eastern District High School

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LOUISE B THOMASSupervisor