Louise Crago
Anchorage,AK
Summary
Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills and apprenticeship experience. Ready to help the team achieve company goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Program Coordinator
Alaska Primary Care Assoc.
12.2023 - 03.2024
- Track program, participant, and project progress and engagement including completion of 227 apprentices since 2017 including 147 during employment with APCA
- Provide excellent customer service as well as act as point of contact.
- Works to develop, implement, coordinate, and expand programs and services.
- Regularly assess status and progression of programs and projects.
- Oversee daily administrative, operational, and logistical activities.
- Collect, evaluate, update, and analyze various forms of data
- Established strategic partnerships with external organizations, expanding program reach and impact
- Kept program-related data accurate, up-to-date and easily accessible for accountability
Program Manager
Alaska Primary Care Assoc.
11.2020 - 12.2023
- Did all duties of Health Education Coordinator as noted below plus:
- Oversaw/Supervised staff
- Handled grants, budgets, data collections, and reports
- Oversaw and entered data entry into multiple databases
- Recruited, maintained, fostered partnerships with potential and current employer partners as well as ensured proper training including increasing partners to sixty (60)
- Completed and updated all necessary internal and external (including state and federal) documentation
- Worked closely with John Hakala and Jacqueline at Department of Labor, Office of Apprenticeship on requirements of programs or any changes
- Developed new curriculum for apprenticeship with guidance from John Hakala and Jacqueline Garcia from Department of Labor (DoL), Office of Apprenticeship (OA) as well as industry experts. This included four new programs approved during employment and one awaiting approval
Health Education Coordinator/Apprenticeship Coordinator
Alaska Primary Care Assoc.
02.2020 - 11.2020
- Produced various reports and increased marketing to grow apprenticeship programs
- Taught Apprenticeship programs as well as prepared participants for national certification exams if available
- Maintained spreadsheets for upcoming cohorts as well as DoL quarterly reports plus maintaining all information in RAPIDS and other platforms.
- Ordered supplies for four (4) different programs and office supplies
- Continually monitored participants' progress and reported accordingly.
- Increased participation from as few as eleven (11) apprentices in cohort to almost two hundred (200)
Certified Medical Assistant
Anchorage Neurosurgical Assoc.
08.2018 - 02.2020
- All duties and responsibilities of Medical Assistant as noted below.
Certified Medical Assistant
Tower Orthopedic & Joint Replacement
03.2017 - 08.2018
- All duties and responsibilities of Medical Assistant as noted below.
Certified Medical Assistant
Lutheran Medical Group
09.2014 - 02.2017
- Did all duties expected of nurse and Medical Assistant since only one (1) clinical staff in office
- Triaged all patients for emergency care and called report to ER staff or ambulance staff when necessary
- Assisted with all procedures and set up for all equipment when needed
- Assisted with training new Medical Assistants to work in other offices as well as worked with students to be stronger in office while doing externship
- Prepared 10-40 charts for next day's patients including ensuring labs were completed
- Roomed patients and got them ready for their appointment with doctor, including loading all necessary, appropriate forms and asking pertinent questions
- Gave all injections including steroids, antibiotics, immunizations, testosterone
- Scheduled patients as needed, handled incoming requests for refills as well as answering phone calls
Phlebotomist
Allen Correctional Inst.
07.2013 - 09.2014
- Scheduled, drew, and processed all labs as ordered by providers for prison of approx 1600 inmates, averaging approximately 400-500 draws per month
- Ordered supplies needed for 2 labs for prison
- Maintained perpetual inventory on hazardous chemicals and specimen jars
- Maintained perfect accuracy of needles
Health Information Technician (HIT)
Allen Correctional Inst.
12.2011 - 07.2013
- Coordinated schedules for four (4) providers at infirmary plus accommodated for any meetings that are needed
- Coordinated appointments for outside of prison
- Participated in Collegial Review to get approval for different procedures outside prison
- Coordinated removal of Bio-hazard on weekly basis
- Retrieved records from other medical providers as well as for those returning from hospital for different procedures
- Ensured that all pre-op procedures were scheduled, and paperwork faxed to appropriate department
- Coordinated transportation of inmates from one facility to infirmary for appointment
Adjunct Faculty
National College
04.2011 - 12.2011
- Taught four (4) different classes taught and subbed when needed
- Helped department chair get programs ready for accreditation and get classrooms ready for students
- Served on Advisory Board for both Medical Assisting and Health Information Technician Advisory Board.
Full-time Faculty and Adjunct Faculty
MedTech College
09.2009 - 12.2010
- Taught ten (10) different classes and subbed when needed
- Ensured compliance for audits and accreditation.
Adjunct Faculty
Brown Mackie College
07.2008 - 06.2009
- Taught nine (9) different classes and subbed when needed
- Ensured compliance for audits and accreditation
- Ordered lab supplies each month
Medical Records Technician/Manager
Cornerstone Pharmacy
09.2000 - 06.2008
- Administrative Assistant to pharmacy manager
- Scheduled employees based on demand and coordinated workloads based on employees out of office
- Benefits and Human Resource Manager duties such as handling all appropriate paperwork relating to company benefits and almost anything related to human resources
- Updated and maintained medical records each month
- Computer maintenance such as updating sig codes and maintaining current doctors' lists
- Public speaking by doing in-services within more than forty-five (45) nursing facilities on different concerns for pharmacy
- Assisted with monthly billing when needed
- Greeted office guests and answered incoming calls and directed call appropriately
- Data entry and Pharmacy Technician when needed.
Education
Bachelor of Science - General Studies
Indiana University
Fort Wayne, IN05.2016
Associate of Applied Science - Office Administration
Ivy Tech Community College
Fort Wayne12.2010
Associate of Science - Medical Assisting
Michiana College
Fort Wayne06.2004
Skills
- Proficient in apprenticeship
- Expense Tracking
- Standard Operating Procedures
- Track and organize data and produce reports
- Proficient in multitasking and prioritization
- Proficient in skills of Administrative Assistant
Certification
- CMA (AAMA)
- CPhT
- CPR/AED Healthcare provider and Instructor
- MediSoft and Medcin Software
- Microsoft Certified Application Specialist (MCAS) and Microsoft Office Specialist (MOS)
Timeline
Program Coordinator
Alaska Primary Care Assoc.
12.2023 - 03.2024
Program Manager
Alaska Primary Care Assoc.
11.2020 - 12.2023
Health Education Coordinator/Apprenticeship Coordinator
Alaska Primary Care Assoc.
02.2020 - 11.2020
Certified Medical Assistant
Anchorage Neurosurgical Assoc.
08.2018 - 02.2020
Certified Medical Assistant
Tower Orthopedic & Joint Replacement
03.2017 - 08.2018
Certified Medical Assistant
Lutheran Medical Group
09.2014 - 02.2017
Phlebotomist
Allen Correctional Inst.
07.2013 - 09.2014
Health Information Technician (HIT)
Allen Correctional Inst.
12.2011 - 07.2013
Adjunct Faculty
National College
04.2011 - 12.2011
Full-time Faculty and Adjunct Faculty
MedTech College
09.2009 - 12.2010
Adjunct Faculty
Brown Mackie College
07.2008 - 06.2009
Medical Records Technician/Manager
Cornerstone Pharmacy
09.2000 - 06.2008
Bachelor of Science - General Studies
Indiana University
Associate of Applied Science - Office Administration
Ivy Tech Community College
Associate of Science - Medical Assisting
Michiana College
- CMA (AAMA)
- CPhT
- CPR/AED Healthcare provider and Instructor
- MediSoft and Medcin Software
- Microsoft Certified Application Specialist (MCAS) and Microsoft Office Specialist (MOS)
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