Open To Work
Louise Cutler
Henderson,United States
Summary
Dedicated employee with proven customer service skills, adept at multitasking and managing time effectively. Committed to delivering positive and memorable experiences for every customer. Highly motivated to embrace new challenges, demonstrating a strong work ethic and adaptability. Exceptional interpersonal skills enable effective collaboration and independent work, with a quick learning ability for new tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk/Executive Assistant
Carothers Insurance partner of Integrity Marketing
Las Vegas, Nevada
05.2019 - 03.2026
- Streamlined front desk operations to enhance guest check-in efficiency.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Greeted visitors warmly upon arrival at the office premises.
- Handled inquiries through phone, email, and in-person interactions.
- Maintained accurate records of visitor logs and inventory of office supplies.
- Managed incoming calls, directing them to appropriate personnel and taking messages as needed.
- Maintained accurate records of client interactions using CRM software for data integrity.
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Ensured compliance with all applicable laws and regulations related to customer service operations.
- Set up meetings and events for President.
Call Center Representative
SilverSummit Healthplan
Las Vegas, Nevada
05.2017 - 05.2019
- Educated members on health plan benefits and services to ensure clarity and effectiveness.
- Provided compassionate support during sensitive conversations with members.
- Answered incoming calls professionally, delivering knowledgeable service to all customers.
- Offered resolutions to de-escalate calls and resolve customer issues.
- Participated in training sessions to enhance product knowledge and service skills.
Education
Some College (No Degree) - Community Health Worker
State of Nevada Continuing Ed
Las Vegas04-2018
Skills
- Data entry
- Problem-solving
- Microsoft office
- Calm under pressure
- Excellent communication
- Team building
Certification
Enrollment Facilitor License used for Nevada Health Link in 2015
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$0/yr - $0/yrTimeline
Front Desk/Executive Assistant
Carothers Insurance partner of Integrity Marketing
05.2019 - 03.2026
Call Center Representative
SilverSummit Healthplan
05.2017 - 05.2019
Some College (No Degree) - Community Health Worker
State of Nevada Continuing Ed