Summary
Overview
Work History
Education
Skills
Timeline
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Louise DAVIS

Summary

Proficient in CRM software, I thrive under pressure while maintaining attention to detail.

Knowledgeable and dedicated customer service professional with extensive experience in Remote Customer Service Agent. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Chat Support Specialist

Instacart Shoppers
11.2021 - 02.2025
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Created and maintained detailed database to develop promotional sales.
  • Chatted With Callers About there orders.

Chat Support Representative

Chewy.com
09.2019 - 01.2021
  • Trained staff on operating procedures and company services.
  • Implemented and developed customer service training processes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Call Center Agent

AT&T Call Center
03.2014 - 04.2017
  • Connected callers with appropriate professional, department, or business.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Associate of Applied Science - Biology And Computer Science

Mesa Community College
MESA
12-2020

Skills

  • Effective Complaint Resolution
  • Performance tracking
  • Social media monitoring
  • CRM software
  • Refunds processing
  • Office equipment proficiency
  • Social perceptiveness
  • Credit card payment processing
  • Attention to detail
  • Technical proficiency
  • Problem resolution
  • Calm under pressure
  • Customer retention strategies
  • Customer relationship management (CRM)
  • Needs assessment
  • Call metrics
  • Remote office availability
  • Customer relationship management

Timeline

Chat Support Specialist

Instacart Shoppers
11.2021 - 02.2025

Chat Support Representative

Chewy.com
09.2019 - 01.2021

Call Center Agent

AT&T Call Center
03.2014 - 04.2017

Associate of Applied Science - Biology And Computer Science

Mesa Community College

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Louise DAVIS