Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louise dudman

Wolf Lake

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

15
15
years of professional experience
1985
1985
years of post-secondary education

Work History

Front Desk Receptionist

KOA
Sheridan
04.2025 - 08.2025
  • Greeted guests warmly and provided excellent customer service.
  • Managed phone calls and directed inquiries to appropriate staff.
  • Scheduled appointments and maintained the front desk calendar.
  • Assisted in processing guest check-ins and check-outs efficiently.
  • Maintained cleanliness and organization of the reception area.
  • Collaborated with team members to ensure smooth daily operations.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Supervisor

Sheridan memorial hospital
Sheridan
01.2024 - 04.2025
  • Supervised daily operations to ensure team efficiency and productivity.
  • Trained new staff on safety procedures and operational protocols.
  • Coordinated schedules to optimize workflow and resource allocation.
  • Monitored employee performance and provided constructive feedback regularly.
  • Enforced company policies and standards to maintain a safe work environment.
  • Implemented new procedures to streamline tasks and improve service quality.
  • Communicated effectively with team members to resolve issues quickly.
  • Complied with company policies, objectives and communication goals.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Trained new employees on company policies and procedures.
  • Trained new employees on company policies, job duties, and performance expectations.

Housekeeper

Flying H ranch
Sheridan
04.2018 - 12.2023
  • Cleaned and sanitized guest rooms according to company standards.
  • Replenished supplies and toiletries in bathrooms and kitchens.
  • Managed laundry operations by sorting, washing, and folding linens.
  • Reported maintenance issues to management for prompt resolution.
  • Organized cleaning schedules to ensure timely room preparation.
  • Maintained inventory of cleaning supplies and equipment for efficiency.
  • Collaborated with team members to ensure high cleanliness standards were met.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Emptied trash receptacles throughout the property.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Followed safety procedures when handling hazardous materials.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Worked closely with the farm chef.
  • Cooked and cleaned for the Hunting lodge.


Equestrian polo groom

G-String polo
West Palm Beach
04.2010 - 04.2018
  • Assisted in caring for horses, ensuring their health and well-being.
  • Coordinated practice sessions, organizing schedules for team members and horses.
  • Executed grooming and tacking procedures for horses before matches.
  • Communicated effectively with trainers to discuss horse performance and needs.
  • Maintained equipment, ensuring all polo gear was clean and functional.
  • Supported team members during matches, providing tactical advice and encouragement.
  • Managed horse transportation logistics for away games and events.
  • Collaborated with veterinarians to provide routine check-ups or emergency treatments for sick or injured horses.
  • Managed feed orders to ensure adequate supply of hay, grain and other nutritional supplements for the stable's horses.
  • Inspected stables regularly to identify any potential hazards or risks that may need corrective action taken.
  • Assisted with loading and unloading of horses onto trailers for transport to shows or vet visits.

Education

Pensby Secondary School
Pensby, England

Skills

  • Customer service
  • Appointment scheduling
  • Data entry

Timeline

Front Desk Receptionist

KOA
04.2025 - 08.2025

Supervisor

Sheridan memorial hospital
01.2024 - 04.2025

Housekeeper

Flying H ranch
04.2018 - 12.2023

Equestrian polo groom

G-String polo
04.2010 - 04.2018

Pensby Secondary School

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