Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louise Elbrecht-Gribble

Helena,MT

Summary

Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Outgoing [Job Title] with [Number] years of experience collecting co-pays, gathering patient demographics, setting appointments and greeting patients. Reliable individual familiar with HIPAA protocols and infection control standards. Committed to providing active tier-one support to patients and staff.

Overview

39
39
years of professional experience

Work History

Office Assistant

Dan Fox Family Care Program
09.2019 - Current
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Delivered clerical support by handling range of routine and special requirements.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Purchased and maintained office supplies.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.

Customer Service Representative

Helena Veteran's Administration
09.2015 - 2016
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Boosted customer retention by promptly handling complaints and providing appropriate solutions.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.

Claims Adjuster Leval 3

Blue Cross Blue Shield Of Montana
12.1984 - 10.2015
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
  • Assisted in updating training materials for new hires based on evolving industry standards and best practices.
  • Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
  • Organized, planned and documented materials for [Type] claims.

Education

Helena High School
Helena, MT
06.1975

Skills

  • Invoice Processing
  • Meeting Planning
  • Calendar Management
  • Clerical Support
  • Data Entry
  • Mail Handling
  • Scheduling
  • Inventory Management
  • Expense Reporting
  • Customer Service
  • Supply Management
  • Travel Coordination
  • Office Administration
  • Resourceful
  • Relationship Building
  • Positive Attitude
  • Labor Relations
  • Medical Terminology
  • Team Bonding
  • Meticulous Attention to Detail
  • Organizational skills
  • File organization
  • Time management

Timeline

Office Assistant

Dan Fox Family Care Program
09.2019 - Current

Customer Service Representative

Helena Veteran's Administration
09.2015 - 2016

Claims Adjuster Leval 3

Blue Cross Blue Shield Of Montana
12.1984 - 10.2015

Helena High School

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Louise Elbrecht-Gribble