Louise Elkins-Alexander
Oklahoma City,OK
Summary
Dynamic professional with a proven track record at Red Rock Behavioral Health Services, adept in case management and leveraging problem-solving skills to enhance operational efficiency. Spearheaded innovative strategies at AT&T Communications, driving a significant market share increase. Excels in client advocacy and operational optimization, demonstrating exceptional decision-making and organization skills.
Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills in the community that is served.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
53
53
years of professional experience
1
1
Certification
Work History
Case Manager/Admission
Red Rock Behavioral HealthServices
07.2006 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Operation Manager
AT&T Communications
11.1971 - 12.2005
- Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
- Conducted regular performance reviews evaluating team members contributions towards achieving organizational goals.
- Led successful organizational restructuring efforts, increasing efficiency while minimizing employee turnover.
- Instituted quality control measures to reduce errors and maintain high standards of service delivery.
- Developed and executed strategy for business growth, resulting in a significant increase in market share.
Education
Bachelor of Science - Sociology/Psychology
University of Central Oklahoma
Edmond, OK05-1972
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Decision-making
- Client advocacy
Certification
- Project Management Professional (PMP)
Timeline
Case Manager/Admission
Red Rock Behavioral HealthServices
07.2006 - Current
Operation Manager
AT&T Communications
11.1971 - 12.2005
- Project Management Professional (PMP)
Bachelor of Science - Sociology/Psychology
University of Central Oklahoma
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