Louise Gomez
San Diego,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances client experiences by employing service-oriented behaviors, understanding client desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Administrative Support Assistant
San Diego Regional Center
05.2022 - Current
- Train new hires with department procedures, electronic program, and answer phones providing great customer service.
- Receive and sort incoming mail and packages, distribute to correct recipient.
- Assist development and implementation of new administrative procedures.
- Develop strategies to streamline and improve office procedures.
- Handle multi-line calls, perform online registrations, email correspondence, and oversee incoming and outgoing mail and faxes
Revenue Coordinator
San Diego Regional Center
03.2021 - 05.2022
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled account information and reported figures in general ledger by comparing the bank account statement each month.
- Entered figures using 10-key calculator to compute data quickly.
- Input financial data and produce reports using agency computer system.
- Matched purchase orders with invoices and recorded necessary information.
Administrative Support Assistant
San Diego Regional Center
08.2018 - 02.2021
- Effectively organize, manage, and perform variety of administrative support tasks and provide information by answering questions and requests, meeting established time limits
- Work as an effective team member in completion of work.
- Provide professional office, telephone, and reception services while conveying a respectable level of sensitivity to our clientele's needs.
- Provide exceptional customer service to the public using own basic knowledge of the agency while maintaining confidentiality.
- Maintain electronic records/client charts in compliance with established procedures and standards to ensure completeness and expedite retrieval and ensuring privacy of confidential files and client electronic records/charts.
- Ensure completeness and accuracy of forms and documents by obtaining required information from correct sources, using own knowledge of source materials.
- Operate office equipment, (I.e., scanner, fax, copier, postage machine) and maintain equipment by stocking paper, replacing toner/ink, notifying designated person of needed repairs
- Assist others with use of equipment, as needed.
LEAD BACK AND FRONT OFFICE MEDICAL ASSISTANT
POINT LOMA PEDIATRICS
11.2015 - 08.2018
- Work with multi-line phone system while providing customer service and ensure customer expectations were met.
- Knowledge to be able to work with Microsoft products: outlook, excel, word.
- Organize all medical records that come in, in their appropriate chart.
- Escort patients into exam rooms, obtain medical history, vital signs and assist the doctor during examinations and procedures.
- Perform various office duties including patient referrals, call backs, patient phone triage and prior authorizations.
BACK OFFICE MEDICAL ASSISTANT LEAD
LOMITA FAMILY MEDICAL GROUP
09.2015 - 11.2015
- Greeted patients and checked patients in through Athena EMR system.
- Triaged patients obtained vital signs, oxygen saturation, medical history and entered the EMR system.
- Assisted doctor with minor procedures and suture procedures.
PRODUCE LEAD
SMART AND FINAL
06.2013 - 02.2015
- Assisted in the daily operations of produce department planning, including opening, and closing procedures.
- Weighed, priced, and labeled products according to current store advertisement.
- Restocked shelf items with new products and performed visually appealing merchandising.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
MEDICAL ASSOCIATES CERTIFICATE -
COMPREHENSIVE TRAINING SYSTEM
San Diego, CA01.2015
High School Diploma -
OTAY RANCH HIGH SCHOOL
San Diego, CA06.2009
Skills
- Under minimum supervision complete a variety of tasks including assist with projects needed, customer service skills, problem solving to assist clients, and great computer skills to be able to multitask Judicious, dependable, and flexible to the needs of the job requirements
References
- ANA BRAVO, Project Coordinator, Rady’s Children Hospital- San Diego, (619) 309-9814
- DYNAISI ALVAREZ, Head Nurse Assistant, Point Loma Pediatrics, (954) 652-9400
- YESENIA GAXIOLA, Office Manager, San Diego Regional Center, (858) 503-4404
Timeline
Administrative Support Assistant
San Diego Regional Center
05.2022 - Current
Revenue Coordinator
San Diego Regional Center
03.2021 - 05.2022
Administrative Support Assistant
San Diego Regional Center
08.2018 - 02.2021
LEAD BACK AND FRONT OFFICE MEDICAL ASSISTANT
POINT LOMA PEDIATRICS
11.2015 - 08.2018
BACK OFFICE MEDICAL ASSISTANT LEAD
LOMITA FAMILY MEDICAL GROUP
09.2015 - 11.2015
PRODUCE LEAD
SMART AND FINAL
06.2013 - 02.2015
MEDICAL ASSOCIATES CERTIFICATE -
COMPREHENSIVE TRAINING SYSTEM
High School Diploma -
OTAY RANCH HIGH SCHOOL
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