Financial Advisor
JPMorgan Chase
Springfield, MO
10 1998 - 10 2024
- Clarified clients concerns and determined root cause of issue in order to resolve problems and/or complaints.
- Assisted clients with payments, benefit questions, website issues, disputes, fraud, etc.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Met cardmember call guidelines for service levels, handle time and productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure, while resolving disputes or conflicts.
- Proficient in utilizing customer service best practices and exploring different avenues to address customers needs efficiently.